Look I am from Georgia so Chick-fil-A is the best thing since Sliced bread. But, sometimes this particular location is a no go for me. The closer to closing the worse the service is. It seems as if they hire "younger" people to work during these hours. You can tell by how long the drive through line is. The longer the line the worse the service. I've personally experienced workers stop taking my order to speak to others walking by.
This is quite possibly the worst Chick-fil-A i’ve ever been to, and I’ve given it several chances just to ensure no off days. Well every time was an off day. The chicken sandwiches are nasty and the breast are small, the sweet tea tastes like dirty water, the lemonade has more pulp than juice, nuggets, cool wraps, salads - you name it, all nasty. I truly don’t understand the good reviews smh. Word of advice - go to Scenic!
Had the absolute worst experience and was made fun of and ridiculed by employees here. Highly dont recommend this location. I'm a room mom for my son's 3rd grade class and pre-ordered a medium size tray of nuggets for their end of year party (in advance. Not same day as pick up) Called the day before to verify I could pick up at 1045, even asked if I needed to go inside to pick up inside and was reassured that drive thru was totally fine. Cut to the day of, I went to pick up order. Arrived at 1035. Finally got to the window at 1050. It was packed. As usual. Was then told to go park and wait. Which if you know this location, parking would be almost impossible to get out of. I said no, I didn't feel comfortable being able to get out of and scared of getting stuck. I had to get to my son's school for their party. I had a whole bunch of 9/10 yr Olds waiting on me. Was told I need to park and wait for order. I asked why? I order in advanced. Even called to double check. Was told they made to order. Ok? I check in at 1035 ....at this point it been almost 20 minutes. I order in advance so they knew to expect me. Was told I need to park and wait because others in the line were being held up? Since when did someone else's order top anyone else's? So were they not ordering nuggets too? And being served them? Because I find it hard to believe none of them ordered nuggets. Was then told if I didn't pull up and park and wait for my order (that was suppse to he picked up at 1045, it was now after 11) that I'd just be refunded and my order canceled. I then said again I need this for my son's class, theyre waiting and depending on me. To which the manager again told me she would just refund if I didn't go wait in the parking lot, in a spot I was uncomfortable being able to reverse and get out of. Then someone magically had my order. To which then these two employee women proceed to make fun of me saying "it's not that serous " "oh look she's getting stuck in the drive thru anyways" and laughing. What customer service is this?!? Since when did an elementary school class order mean less than someone ordering their lunch? And why poke fun of someone not being able to reverse in a certain parking lot? I was humiliated and late for my son's class party because of them. Totally unacceptable. Highly don't recommend using them for any of your catering needs, especially not for kids.
Food was great! Would have been way better if I had salad dressing and sauce and straw but unfortunately this simple task could not be completed although they did get the shake right and I truly appreciate it but it’s still upsetting…after reading the many countless reviews I shouldn’t be shocked but I am very applaud with this experience I just can’t believe this is the type of taste they want to put in our mouths…please Do better.
Chic fail la Loganville was always my go to place I love their meals. But today April 11 was the worst disrespectful customer service I ever receive from such franchise. I pull up at the right line because there was 2 car in the left lane. I saw 2 people at 1 car (Elizabeth who knows customer service who assist me after I got so mad) and to know I was park at the the right lane and these two kids just stand and talk and laugh while I was there sitting in my car. I go as far as honk my hard to acknowledge them and not one came to my car. The girl with the braids(two tone) she stand there and give the attitude shake head and never came I have to go get a worker to get the supervisor and then when I pull around they was there with their lying tongue said they never see my car before and have the audacity to want to come take my other after what they just did. I was coming from school almost reach home and my husband call me to get chick fil la for my son and I end up getting the worst customer service. I’m putting chick fil la on a hold until further notice because I never ever want those kids to ever take a order from me. They need to be train properly no one have the time for kids attitude at such huge franchise.
I have NEVER been to a Chick-fil-A that was sooo slow. We waited in line for over 30 minutes only to be told to pull up and then into a parking space. This was while they were bring people food that ordered WAY after us. We only ordered two 12 piece meals and a sandwich meal. Nothing crazy. We will not go back to this Chick-fil-A.
If you're hoping for that famous Chic fil A drive -thru service, alas you won't find it here. I've noticed a staffing change and ever since this location just hasn't been the same. The food isn't as fresh and the drive-thru service has taken a massive hit. Just today I waited 15 minutes for my meal while countless cars behind me were serviced and on their way. It leaves one to wonder what is the point in having the number system if such issues will occur anyway? Also, the outside servers have lost that happy greeting and traded it in for a monotone one that I can get at any old fast food joint. So, unfortunately I'll have to stick with a 3 star review of this location until they can get it together and provide the Chic Fil A service we all know and love.
This location suffers from some of the typical issues---like giving sweet tea when you order unsweet and the half-full (at best) fries which seem to affect many locations.Interactions with the employees here are very hit-or-miss. Some of them are very pleasant and delightful to work with. Others appear to have the personalities of wet blankets or exhibit an obvious disdain for their job or for having to interact with customers.This is a problem I have not typically observed at CFA. Whereas many other locations' employees tend to greet you with a smile, these employees often seem to want to say "*ugh*, what do you want?".All of that aside, we have had some recent experiences here which go well beyond the problems shared with other locations.Most recent example---ordered 12 ct. nuggets. Inside the box was nothing but a single chocolate chip cookie. 30 mins before close so by the time you get home and realize, you can't do anything about it.Harr Harr HarrGenerously giving a second star because they haven't given us food poisoning yet and that's worth something.Not setting the bar high over at CFA Loganville.For what it's worth, I have worked at CFA before (many years ago).
The last three times I never got the Truitt house special dressing and this 4th time I ordered two grilled market salads and discovered I had spicey when I got home.(also held up the drive thru trying to get Truitt House Special Dressing)
Received way less than a medium or a large fries. I’m losing more money eating out. Restaurant don’t care no more I see