The food is good and always hot..customer is always outstanding and welcoming.My disappointment comes into play when I order the milkshakes...Steak N Shake has been voted Best Milkshake for years...but they give you the visual illusion that the milkshake is filled to the very top of the cup along with the whip cream and cherry.When I ordered my shake no whip cream no cherry you can actually to see how much milkshake is in truly in the cup. The manager told me it's pre-measured to stop there (See Inserted Photo) with whip and very little topping was 6/6/22 without whip is 6/8/22. Come on Steak N Shake your shakes are now $5.00 well ($4.99) a cup at least give us what we paid for especially when we don't add whip and cherry...Even Wendy's frosty touches the inside of their lid. Other than that keep up the good work. I am a proud customer doing business at the Stonecrest Location.
Reasonable prices and they have romaine lettuce even on the small hamburger. The fries were lukewarm, they should have been hot for as long as we waited. If you have a baby that needs a highchair; I wouldn’t recommend you put them in the highchair at Steak ‘n Shake, because the highchairs are filthy. The bathrooms (my husband said the men’s too) where dirty.
Stonecrest Steak and Shake is terrible. Bought 4 regular meals. Food is burnt and dry. Waited in line 30 min thinking it would be fresh. Got halfway home and realized I was wrong. Didn't have time to go back. Nobody answering phone. Biggest waste of my money ever!!!!!?
I stopped for a simple shake and a burger for my nephew on Friday around 550 evening evening. Didn’t receive my food into about 6:20 PM. Mind you the cars behind me got tired of waiting and pulled away. As I can see through the window, the employees on the cell phones and just chatting away. The grounds to this location look like the place is going out of business. I know Covid has put a strain in every business but if you want to survive upper management needs to take a closer look at the service at this location. Drive Throughs are meant to be quick and efficient. I would have not waited and done the same thing drove away if it wasn’t because I was with my nephew . First time at this location and definitely the last. Eat elsewhere. Unless you’re willing to wait a long time in the drive-through.
I am not brand conscious person but I do love me some Steak N Shake however this one is such a hit and miss as they can't seem to get it right more than once a month or two. Every visit has provided some of the worst burgers I've ever eaten or very seldom some of the best. It's just not worth the gamble as they get it wrong so often and right so seldom.
Slow service. Rude, obnoxious, sarcastic employee. No greetings upon entry. Self serve kiosk ordering. Tea was good. Milkshake was good. Bathroom was clean. The need more employees bc these people may be aggravated due to over-worked. Waited 20 mins for bacon burger and onion rings.
Just close for good and put us out of our misery of wanted food that use to be good. This restaurant has not had heat since they reopened. The food takes forever to come. Just close and be done with it.
I love steak and shake but every time I come to this one I'm consistently disappointed. Why is the ice cream machine always in an automatic cleaning cycle?? Why did I come back 30 min later as the person suggested and the ice cream machine was still down. This location is as McDonald's as you get.
Not the same anymore. Milk shake was melted but customer service was very nice.
I think this may have been the WORST Steak n Shake that I have ever been to. The food was cold when we got it, the restaurant was an absolute mess and the manager was not very pleasant. If traveling through Georgia, I recommend driving a little further down the road to find the next Steak n Shake because this one is sure to disappoint!