Our waitress AJ was so wonderful!!! The food however was either warm or cold. I'm NOT a fan of a room temperature omelette. Nor room temperature eggs that was supposed to be scrambled medium but were scrambled almost hard. The coffee was warm and not good at all. Not happy at all. We haven't had IHOP in a really long time and wanted breakfast for lunch. REALLY DISAPPOINTED!!!?☹️
ATTENTION ANYONE & EVERYONEI would like to start off with a big thank you to my server, unfortunately I seem to have forgotten her name but she went ABOVE & BEYOND! She was so polite and kind also she was very welcoming and made my short dine in visit an A++++ experience! She went out of her way to make sure I was happy and never had an empty glass! Also big round of applause and hats off to the chef on call that night! The food was my favorite! The French toast with strawberries and bananas topped with powdered sugar with eggs of my choice accompanied with hashbrowns and sausage links would be my recommendation!!! Thank you IHOP & Staff!!!
Good is food but service could be much better. The whole point of ordering online and ahead of time is to have the food ready for the customer. I sat in the parking lot and ordered my food. I waited 30 mom before I came in and my food still was not ready. Then employees were going back and forth. Very unpleasant and unprofessional! I ordered the banana and strawberry berry french toast and the gave me a whole unripe banana.
I probably won't go back to this location. I placed an online order and they took too long. Just because a location has a better inspection score than before, does mean anything! Customer service is of the upmost importance to me. I will probably start going to the Memorial Drive location. I was in a time crunch, so I wind up leaving because where I was trying to go to was more important than waiting for a delayed order. Don't waste your time coming to this location unless you absolutely have time to waste!
Place was short staffed. Staff doing double duty between the front and taking orders. Food was good. Decaf coffee was freshly brewed.If I did not have to ask for a spoon for my coffee and something to eat our food with after the items were brought to us, I would have rated them 5 stars. Even though they were short staffed, the staff really hustled to take care of the customers.
I was very lucky to have 'Lucky' as my sever. They were extremely informative, exceedingly attentive, exceptionally kind, and especially funny. I have been to this Ihop several times and I have NEVER had service this amazing. I came here on a fluke today but if Lucky is working, I most definitely will be back!
The store score was 90 A I had chicken fingers with fries
Best Pancakes in the world. Lavista has top quality IHOP EATERIES.
I dont think I've ever given a one-star rating before, but I was utterly disappointed with my experience at this location. Honestly, I think all IHOPs are going downhill, but this one in particular has hit rock bottom.Came here after midnight with a friend and was seated fairly quickly since the place was pretty empty. One of the first things I noticed was that there was still holiday decor on the windows and it just seemed lazy that it was still there when it's almost February. The second thing that was off was when I asked for a Splashberry drink, which I always order. The server said that they dont make those anymore. I had to clarify that it was just this location because I ate at another location 2 weeks ago and they made Splashberries. I ordered a lemonade instead and asked her to add strawberry sauce to it. Turns out that the strawberry lemonade was amazing, but that was the only thing that was enjoyable.I ordered my usual bacon temptation omelette and pancakes, which came out fairly quickly, but before the food came there was another server that made a loud announcement throughout the entire restaurant saying that they had to serve everyone's food in to-go containers because they were currently washing dishes. Soooo you mean to tell me that you don't have a SINGLE dish ready to serve food.Food comes and my omelette looks great, but had no taste. This is my usual order so I am very familiar with what it tastes like, and this wasn't it...even the pancakes didn't taste great. My friend had cheese grits and they were so runny that he didn't eat them. When he said something to the server, she said that she doesn't like runny grits either, but never offered to bring more or do anything about it.There was also a particular employee that was loud, argumentative with other coworkers, unprofessional, and used profanity. There was a manager present that looked barely 18 and did nothing about the shenanigans as if it was normal.....and after all that time, I still never saw a single dish. I even overheard another customer ask for a spoon and a server say that they had none!I will definitely not return to this location, and sadly, I may have to just leave IHOP alone altogether. I have been giving a lot of grace because I understand that the pandemic has made things challenging all around, but this is just unacceptable.
Service was just terrible. I'm really hoping it's a pandemic fluke, but it'll probably be a long time before they get the chance to prove it. They may have been understaffed but the real problem was they were unorganized. At least 4 people walked up to ask if anyone needed a table but no one was checking on people waiting for online or phone orders.When someone finally came to the front door to help to-go folks, she was courteous, but obviously overwhelmed. She later asked me two more times if I'd been helped while I was waiting for the food. Also later when my food finally came (after me checking/complaining about the wait), it was missing items. The person at the front by that point had helped earlier by taking care of my receipt signing (so the main person could run around some more I guess). He asked me who my server was and then argued with me that he didn't take my money instead of actually checking the receipt and fixing the missing food problem. I mean this man was adamant that he didn't check me out- aggressive denial- like I had anything to gain by lying. The only thing that stopped me from firing the full force of this mouth back at him was a deep desire for non contaminated food.And the order was still missing stuff when I got home.The food was okay. Split decision breakfast was solid. Chicken Fajita omelet was just folded eggs with all the stuff that was supposed to be inside it pulled in top. The beef burrito bowl was meh. Pancakes on point as usual. Thank goodness for the pancakes.