The girl at the window did not say anything when we pulled up to get our food-even after I greeted her. She just looked at me rudely and handed me the drinks with an attitude. She handed me the food with the same attitude. So, I took my time checking to verify that we had everything that we ordered. I told her “you should greet people when they pull up, it’s polite” in a polite tone. She rolled her eyes and still said nothing. I tried to call the store to speak to the manager but no answer. Customer service is lacking majorly. Also, the double-cheeseburgers were overloaded with ketchup & mustard at a ridiculous level. I will save my money next time.
Pretty straightforward. Ordered at the counter, waited a few minutes. Got my food ate it. Used rest room which was clean and left.
Closed at 10pm for some reason, tried to order a big mac and they said that we had to wait for next shift to appear. Also when we got there at around 9:30, kids were playing in the playground. They knew food was for dine in but they didnt mention the closing time or that the playground was closed already. When we sat to eat, a worker saw my child and told her with signals that the playground was closed instead of telling an adult. It was confusing as to why my child was saying it was closed, so i went to ask someone. They said they closed the area at 9 and that the manager did not approve of anyone sitting there. So, we had to move to the inside. By this time it was already 9:50. Then they locked everything at 10am. Few mins later a man kept knocking on the door and no one bothered to go tell the guy that it was closed. I instructed the girls not to open or tell the man anything because he started to knock on the glass with the key. After like 3 mns of nonstop banging, he left. They mentioned they were shortstaffed by ughhh. We just wanted to eat. And the day before the cashier at the drive thru named India. Was with her attitudee omggg. She got the order wrong and when i corrected her she made noises w her mouth. I hsd a talk with the personnel at the other window and said she wsd having a bad day. I told her she needed to adjust her attitude because honestly there would be ppl that will tell her off ang escalade the situation. But food cane out fast and good.
I have had multiple AWFUL experiences at this location. Twice, I waited 20 minutes for my food at curbside pickup before going inside and waiting an additional 10 minutes for anyone to acknowledge me. Then had to wait for my food to be made because they bump the order before it is made or delivered. If I had been less patient or been in a hurry, I would have been charged multiple times for food that I never got. Consistently horrible service at this location.
I ordered on the app and did the curbside pickup thinking it was going to be faster. I only had 2 orders and the drive thru is going faster then me picking the food curbside. There was another car after me and they got their food before me.
I never eat McDonald's before because I never liked the food. but this time I made an acceptation for my girl's and friends. Never again go to McDonald's. They charge you extra for your Condiments yeah 35¢ might feel like it's much to others. But to me it is when I have 10 piece chicken nugget and a large fry but they don't use ketchup they want barbecue sauce it should be an option it should not be an overcharge.
At the window the lady handed us our food and drinks then closed the window. We checked and noticed we were missing 3 apple pies. When she opened the window again we informed her of the missing pies. She went to inquire about them and was told it would be a 13 minute wait. So they knew the pies were missing and were just going to let us drive off without them??? Well we decided to wait instead or getting a refund, the lady seemed reluctant to give a refund. After 38 minutes no one bothered tocome out and give us the pies. We ended up going inside to ask about them. We didn't get the pies until 7:11pm. That's a whole 50 minutes! Our soft serve cone was completely melted. We asked for a replacement and got the worst push back. We finally left at 7:19pm. This was a horrendous experience!!
I’m all for waiting if there’s a long line but please make sure the staff is ready to help the customer out when it’s that person’s turn. I was kept being told that we can’t make this menu item into a meal and wanted to charge everything separately without explaining why it had to be ordered that way. I decided to leave the drive thru before I had not so nice things to say.
Egg McMuffin absolutely disgusting. I never had a issue with a egg McMuffin but OMG this was disgusting. Lady behind the counter was very helpful and pleasant
I love McDonald’s but they always be forgetting stuff