Found long strain of weave hair in my wife food. The only reason we went to this location in the first place was because our Zaxb'ys on Pike Street system was down. Called to notify them of the hair in the food and they told my wife and I to come back. Mind you they are 5+ miles away. Get there and the manager tells me that he will refund just for the one plate. Really wasn't worth the gas to go back over there anyway. To me the whole receipt amount should have been refunded that would have been great customer service in my opinion but never again will we go to this location ever again
This is my primary Zaxby's location. Ordered a meal was WAY over salted. Was told to come back so that they can make it better I wasn't initially going to come back but I gave another chance and they even left out the fries and gave me a few drizzle of ranch. I will be giving this to my dogs and I will go to a different Zaxby's... What a shame. Here is a screenshot of them "Making it right". I hate making this review but it shall and needs to be known.
I had the wildest experience of my life encountering a very rude employee who got upset for me asking for condiments. We ask to speak to a manager after a confrontation with the employee. Then was shortly taunted by the employee afterwards. I’ll never go back to this location again. I wanna say thanks to the manager for being nice but that didn’t set to well with the employee and she started making gestures as if she had a gun. Which I take seriously as a threat. Please look into this scenario so this matter can be rectified soon thanks, corporate.
Over the last year the quality of service and food have greatly diminished. Our orders are rarely right and everytime I ask them for extra sauce on my wings they come out dry. It makes no sense. Less sauce than if I don't ask them to do more work.
I really appreciate your associates and the assistance in taking orders at the drive thru. Great experience
Clean. Good customer service. Plenty of parking. Weight time if you go through the drive through. No dine in. Mobile orders pickup only. Delivery services go inside to pickup.
This location is the best in Lawrenceville. Prefer this Sugarloaf location over the Pike street location. Employees are nicer and food is better.
Their dining room is still closed. Ok fine, but why cant i walk in to order at the counter when the line is wrapped around the building?
I come here for lunch A LOT. The food is always fresh, short wait time, and great customer service!
Had the sweetest young lady at the drive through tonight. So many times we are quick to react to the bad, I just want to highlight this young ladies great customer service. Thank you Vanessa!