Asked for a mixed drink with sugar on the rim instead of salt. I got neither one! Guess no one writes down an order now a days. Number 1 way to mess up. Not getting a tip either. This place is maybe 6 tables full. Rest is empty tables with trash on them. Got seated at a table full of chips on the floor. Yet on the menu is clearly states "the menus are sanitized after each use" that's a lie. Seen my menu put back in the box of all the other ones. Out of all the empty tables you have to seat load people behind us. I want to enjoy my meal and drink not listen to Jared and his mother issues.
Did not feel welcome until we were finally seated. There was no host at the entry counter and we waited there until I went over and talked to one of the servers who told me they weren't allowed to seat us. We had been driving all day and did not want to try another restaurant. It was a full 10 minutes before anyone came to greet us and see us. After that the service was wonderful and Lou the bartender did a great job. The food was excellent. This place must not have a manager. While we were seated eating, we saw four parties come in, get disgusted, and leave. If there was a manager who cared how this business ran he would have been up there seating people if he couldn't get a host. We never saw a manager or a host so this place must not have them. You can't run a restaurant where people come in and are not welcomed. This place would be much busier if people who came in were welcomed and treated like customers whose business is valued. It has everything else the servers are great and the food is great.
We went to OTB 4/16/2022 for my daughter’s 12th birthday, and I just want to brag on our server Joshua! He was amazing, very attentive to our needs, checked on us multiple time after we were seated and after we received our meal! He always had a smile on his face and was very cheerful and helpful! Our food came out fairly quickly and he made sure multiple times to make sure we were happy with our food and drinks.
The food was average. Waitress was great. But you need a cleaning crew to sweep, change AC filters and clean! The floors look Like they haven’t been swept or moped in months! Looks like lazy management to me!
They do not take reservations, they do not accept call ahead seating, makes zero sense. We called, and they said no wait. We drove within 9 minutes and arrived to find out they have a 20 minute wait? How is that possible? There are dozens of empty tables. Photo shows example, but literally dozens of completely empty table. Again, makes no sense. I cannot recommend this place. Will not return. Sorry.
This past Friday 3/25/22, we arrived in town after traveling all day from MS. The restaurant was crowded and we were very tired. Hailey was on duty that evening and arranged for us to quickly get seated. I really appreciate the excellent service she provided.
We waited over 45 minutes for a table, when we were told 30, to be sat at a table with food all over the floor and the booth. I had the ask the hosted to wipe down the seat. Our waitress was an adorable southern sweetie who was trying her best given the circumstances. She had quite a few tables then got sat with a 10+ top. We got out queso before our chips and never got refills. The whole resturant seems short staffed and stressed. And we waited forever when half the resturant was empty, I took a pic of 6 tables by us that never had people. Also had the ask for cleaner silverware because our knives had food stuck to them. At least the food tasted good.
Waited 20 minutes with 3 other parties to be seated while the manager and an employee talked at the bar. When I approached them to ask about the wait they said they were understaffed and couldn’t sit us. Ok , I understand that. What I can’t understand is common courtesy to come tell the customers waiting at the door to be seated. Will not return because if the manager cares that little about their customers they care even less about the quality of their service and food.
I miss the days when Sean was the manager, ever since he left it has turned to crap. We sat there for 20 minutes tonight and ended up leaving. We won’t be back and this is one of our favorite places.
Awesome ! Definitely the best On the Border I've been too. The food was delicious and the bartender was very friendly. The manager there Hailey is also very professional and consistently checks on her guests.