Moe's Southwest Grill

333 Shallowford Rd SW, Gainesville - 30504
116 reviews
Mexican Tex-Mex
(678) 943-8656

I was excited to find this Moe's... that quickly changed. There was NO 'welcome to moes'...there was no greeting...every single employee looked miserable...employee was called from the back to help and didn't even wash his hands... was not told the queso on our burrito was extra.... was upgraded to a combo without being told and then didn't get the queso with the combo. Bathroom was a mess...no cup lids, no regular size straws...overflowing trash and dirty tables. Now less then 1hr later we both feel sick to our stomach. We will definitely NOT be returning to this location.

The guys here are very nice and professional! Even though I came in at 830p everyone was friendly, the food was fresh and very good.

Good place to eat not too expensive

Not nearly as good as it used to be. I can't really pinpoint the exact reasons but the restaurant was pretty dirty when we ate there last Sunday.

Closed sign on at 7:15 on a weeknight. I don’t understand why most of the employees act like you’re bothering them. Serious lack of oversight and involvement from corporate.

Way over priced for tiny portions, poorly prepared. Burrito was extremely messy, no care in it what so ever. I do not understand why it has an average of 4.2 stars!

I really liked it! I picked a healthy lactose black bean, seasoned rice, Roma tomatoes with Dark chicken, and guacamole! to die for❤

Absolutely obsessed with the redesign and new aesthetic. The decor elevates the experience and makes it feel like a nice sit down restaurant. I ordered pick up on the app because I had an app exclusive coupon. I was impressed by their Covid measures and every staff member had a mask on. Everything looked like it had been recently cleaned and organized. The Coca Cola Freestyle machine now has a touch free QR code method which is really cool to use!

Typical Moe's. Friendly and quick service! Tasty Tex-mex food. Always enjoy the Coke dispenser with so many flavors ?

Horrible customer service. My family walked in and not a single employee spoke to us. No one was even in the restaurant. The manager was even at the start of the service line, we watched him finish an Online order to then still not say a word to us and went to fulfill another online order.We are at YOUR restaurant, we were there to sit and eat. At least say, “I’ll be right with you!” Or something.So we left and went to Chipotle down the road,Good luck, Moe’s!