I have always enjoyed their roast beef sandwiches and it's always flavorful and good
We didn’t receive the kids meal portion of our drive thru order and my husband went inside to get it. I was on the phone with him as he did and heard the female employee get loud with him so I carried in the rest of the order to show we didn’t get it all. She continued to escalate the situation by yelling at him even though I was calmly trying to end it. She(general manager , Latoya) even acted as though she was going to climb across the counter and was refusing to give us the fries. Another employee, Mark, then became aggressive and told us to leave without getting it all and proceeded to call the cops. We did get the fries and left. When we called the store afterwards, Mark threatened us again. All over their lack of ability to read and fill an order properly and a manager who obviously isn’t very good at customer service
My local Arby's, it was clean and quick and staff were polite. Today, I tried the new diablo dare challenge. I got the chicken. The food was hot and clearly fresh. I enjoyed the chicken and the heat was actually pretty decent. It's more a smokey heat verse straight out spicy. As I write this I can still feel the heat in the back of my throat. Over all, the new sandwich has a good mouth feel. The chicken was crispy. Yes they do give you a small shake as well. I would order this again.
Ordered a French DIP. Y'know that sandwhich that comes with that awesome aju sauce that you DIP into. I had been craving it since the night before. When I paid for my meal, the very nice person working the window asked if I wanted any sauces. I said just the marinara for my motz, and the aju for my French dip. I had to clarify the aju because it has been missing from my order before, even though it comes with the sandwhich you dip into. Itd be like ordering a beef n cheddar only to get home and find out it has no cheddar. I called to tell the staff that while I'm not looking into coming back for a replacement for my sauce that they should probably make sure that its included as it is supposed to. I was told I was rude and was hing up on. I know for a fact I'm never coming back to this location, just unsure about arbys in general... this store has gone downhill.
Great food and it is so nice to see the level of respect and pride from the young people who work here! Order was correct, he even delivered to our table! Unexpected blessing! Great staff, and great taste!
.We've been customers of this Arby's for YEARS and have always used a couple of coupons per visit, and JUST NOW they only accept ONE COUPON per visit??? REALLY???? There's no telling how much money We've spent at this place over the years, but I guess my family will have to find a new spot that actually WANTS our business. My apologies, Arby's. I didn't realize I was such a burden for you to serve over the years.
Only one In line. Ordered sandwich fries and coke. Got home, no sandwich. Manager doesn't care. Staff to dumb to care. How hard can this be. Poor Mgmt skills and manager too busy getting on her high horse to listen. Or are snout there problems. Don't have to come back and will not
I'm trying to roast a chicken wrap is pretty good
This place has gone down hill badly the last couple of months. All new staff, more times that not they have the lobby closed “due to lack of staff” which I get being a manager myself these days it can be tough to find people. But the rudeness of the African American general manager at this location is bad. I walked in the door as they didn’t have the sign up and she yelled out there’s only one of me so a cook behind the counter took my order. She threw my food at me. Didn’t ask if I’d like any sauces. So I ended up very dissatisfied with the food due to no sauce. I think I’m done giving this location a shot. Plenty of other restaurants in the area.
Fries are old and whomever makes the market fresh wraps is inexperienced.