Terrible…..They only give 50% off meals that THEY messed up, if it’s not “the same day”.The GM really didn’t seem to care that my food had been made incorrectly. She tried to blame it on the “quality of the chicken”. I never complained about the quality, I complained because it was COLD when I specifically asked for “fresh grilled chicken”. That has nothing to do with the quality of the meat.Zaxby’s is not the same at all ? My first ever job and I’m watching them fail.
I always order online and pickup in store. I love this option - thank you for having it available and ready.See picture on the amount of fries given in our order. Very skimpy! That’s pretty bad.Sodas were flat.Customer service was good. Was greeted upon entry and treated very nice.
I've only been to Zaxby's a few times and had only ordered the 'Wings and Things'. I visited the drive thru at approximately 9:45. (unaware that they closed at 10pm)The menu lights were turned off so I ordered the usual as I couldn't see the menu. I was told no boneless or bone-in chicken was available. I told the young lady that I had only been to Zaxby's a few times and couldn't see the menu because the light had been turned off. She said Ma'am we close in 9 minutes. I asked could she recommended something and she told me I could get a sandwich or salad. I asked about chicken tenders and she said that that was available. She rambled some other stuff about fries, toast and a drink. I then rambled yes, no, I'm unsure, sweet tea, and Dr. Pepper. She said will that complete your order. I said yes and drove off. I guess someone in one of the 5 or more cars behind me received my order. I pay for customer service not service with an attitude. If you're open til 10... be open til 10.
This is by far the WORST Zaxby’s I’ve ever had. The first time doing drive thru the second time today on DoorDash! The tenders are cold, hard and old. The fries are under cooked old and dry, not seasoned at at. The toast and tea is good. Valid statements for Both times eating here. I didn’t think Zaxby’s could be gross until I encountered this location.
I can't eat much at times, so I ordered the kids' tender meal through drive-thru. The quality of Zaxiby"s food is rarely.didappointing. If the workers could be as upbeat and personable as Chik a Filet, they would be 2nd to none.The cashier did not ask nor provide napkins, salt, or give me a choice of sauces. I was very disappointed when I opened my bag and there was not 1.napkim in.the bag.
I love their food. And they're usually pretty fast on the service. As an individual meal is quite affordable but taking four or five family members can get pricey. Always clean.
It's okay I only like one item on their entire menu is the chicken fingers. Otherwise their food is mediocre at best. At least they have pretty quick service when I park my car I go inside always beating the car ahead of me in the driveway drive through Lane
I got the kickin' chicken sandwich and it was nasty, cold, and the chicken was kind of hard. They were very nice and courteous at the drive thru but I definitely won't be back. My fries and the drink was pretty good but they could've kept that sandwich. ?
Good tasting food! I love their salads!
Faster then most zaxbys drive thrus.