Unfortunately, they are short staffed as are so many restaurants. Be prepared to wait a very long time.
I'm very unhappy with the service and product I received at Panera Bread in Fayetteville, GA today. I went through the drive-thru and couldn't remember the exact warm bowl I had last time I was there. I mentioned to the young lady I was trying to locate on the menu a particular warm bowl without meat...she said nothing! Complete silence! So, I said I'll be back, pulled out of line just in case someone came behind me. I looked up the menu online and found the bowl I was looking for, which wasn't listed on their menu in the drive-thru. I pull back around and order my bowl...the young lady decides to tell me THEN they can't make any warm bowls...but never said anything when I originally said I was trying to find a particular warm bowl on their menu. So, I ordered the Asian Salad and a smoothie, and she tells me they can't make any frozen drinks. After what they couldn't do and didn't have, I finally got my salad. Got home and all I have is a bowl of lettuce with pecans and almonds...THAT'S IT! No seasame seeds as listed in description, no cilantro, nor wonton strips. Then I open the TWO containers of dressing and both of them literally have DROPS of dressing. The amount of dressing in both containers would not even fill one of them alone for such a huge salad. My salad is very dry along with missing ingredients! My service was awful as well. Panera Bread please retrain your staff to do better! You've just lost a customer.
Trash service = trash food = trash experience =trash feedback.. from the moment I walked in there was no one at the front counter.. eventually someone came up front from the back with they own food and drink in hand… when I asked if I could order this or that they either were out or weren’t making those right now … so literally there was nothing on the menu for me to eat at that point and I felt like just turning around and walking back out that door.. it honestly seemed like it wasn’t an issue with ingredients on hand but rather they didn’t feel like taking the time to make the harder / more time consuming items such as flatbreads .. also why have some breakfast menu items up all day vs other breakfast menu items they take down after the breakfast rush if your not serving it .. why is it up there as an option.. so sadly I will go look elsewhere for food and customer service today cause this place has the most unprofessional staff and is very uninviting from the moment I walked in. But great if all you want is a drink with a side of attitude.. literally wasted my lunch break/ time.
I go here quite often...only because this is the closest one to me and I've come to expect to be disappointed. Usually always out of stuff, quite often they get my order wrong and the drive through line can be super long. So why keep going ..because every once in a while they have what I want and unfortunately in the world of fast food they are one of the healthiest options.
This was such an epic failure. Was looking forward to trying this chicken sandwich after seeing the commercial about it. This was my first time trying Panera. Upon arrival seeing the pictures of it and was thinking this is gonna be okay. As I begin to pay for my order, I saw that the sandwich was $11. I'm thinking, that price, seeing the pictures then the sandwich got to be pretty big. This chicken sandwich should be on a dollar menu. I have had a better chicken sandwich from Wendy's. Then while trying to find somewhere to sit and eat, every single table had crumbs all over it, then there was a manager behind the counter being very loud and showing how unhappy she was this day, but I will say that the mac and cheese was very good. So when it come to this chicken sandwich, I'm good, it most definitely not worth the price that it cost.
Do NOT order curbside from this location!! This is literally the slowest Panera that I have ever been to. I waited 35+ minutes for a grilled cheese sandwich and soup. I didn’t want to go in because I’m sick, but they clearly had no intention of bringing my food out, even after I called the store to let them know I was outside. When I walked in, my order was still not ready. I saw an employee place it on the counter three minutes after I entered. I saw 20+ cars go through the drive-through so this is clearly the preferred option when ordering here. The food was hot, but I was missing a brownie and napkins in the bag and didn’t have the energy to go back to the restaurant. Again, avoid curbside and just go through the drive-through.
First time going. It was ok. The sandwich was delicious and the Mac and broccoli soup was just ok. Tasted like Velveeta and I'm not a fan of Velveeta. The staff is wonderful they are so nice and helpful.
I found the food over rated and overpriced. I ordered a Mediterranean sandwich and a broccoli Mac and cheese side. The sandwich came on a thin sliced texture-less tomato flavored white flour loaf bread. Not at all related to Mediterranean cuisine. The inside was simply the Mediterranean salad, thrown between some bread.The broccoli Mac and cheese was a salty soupy mess with one small flowerette of broccoli. The only thing it had going for it is that it was hot. Ridiculous at any price and definitely will not open my wallet there again.
First time going here, two sandwiches two drinks $27. Clean place and clean restrooms. Service was very slow. One cashier, other employees not sure what they were doing not helping speed things up that's for sure.
While the cashiers are always wonderful; the restaurant, on the other hand, is dirty. I walked in at 8 am, and the coffee was lukewarm. How could the coffee be lukewarm this early? I wondered if it had been change from the day before. The trashcan was full, and the coffee area was nasty and in disarrays. I spoke with the manage about it, and he said he can't be responsible for the mess customers make. Really???