The restaurant is aging quite a bit, but the service is still nice. Menu items are greatly reduced, so several of the older items are no longer available.Last time I was here, there were only 2 people working. One in the kitchen and one at the drive thru. Be nice! They got me through in about 15 minutes from order to driving away.
Don't expect the Steak n Shake on Pleasant Hill to actually follow a schedule of open hours. My son and I just tried to go inside at 9:30 pm and as we approached one of the cooks came and locked the outside doors at 9pm. One door says open till 11, the other door states that the estabilshment will be open 24 hours. The Google page says that the establishment is open until 12 midnight. No where does it say they close at 9pm or that the dining room is closed. You would think that a chain that is practically obsolete and dieing on the vine would be a bit more interested in maintaining their image and customer service. This is not the first problem we have had with this location, and yet they continue to find ways to be a huge disappointment. So unfortunate that good food is so poorly managed. You have been warned, so have a back up plan before deciding to eat this Steak n Shake. You will likely need it.
Staffing shortages have hit every industry, but none more than food. This was my visit since COVID. There isn't a hostess or waitress to meet you. Instead you order at a kiosk and wait for your number to be called. The staff is working to fulfill both Drive thru carryout and dine in orders. Don't expect to get in and out. The cleanliness and the stocking of the bathrooms is what left something to be desired. It's difficult to practice good hygiene when there are no towels soap and toilet paper. Despite that, my experience was positive.
The slowest fast food joint around. Always closed early before their closing time and can never seem to get the orders right. Ordered a small side of fries and was given literally 10 fries lol. At least it gave us a good laugh.
I literally waited 30 minutes in the Drive-thru and no one greeted me. I called the store to see if they were open and they said they are. The gentleman on the phone said they are short staffed, which is fine I get it Covid. I work in the food industry so I understand. I mad that they don’t let the people in the drive-thru know what is going on and I could gone somewhere else. Not professional at all.
Yea do yourself a favor read comments. I gave the benefit of the doubt. But being honest, how do you mess up 2 orders. That’s your 18 dollar meal. Should’ve gone to Burger King, at least you get what you pay since. just because minimum wage went up should mean better not worse. Just shut it down.
Had to use a touch screen system to order since covid but found it to be a great experience. Very easy system to use and ensures that your order is exactly what you ordered. No waiting on any wait staff to Seat you or to take your order then have to relay it to the kitchen. The order flow was flawless.
The BEST milkshakes! Plus half-price during their happy hour in the afternoons.I didn't order a burger, so I can't tell you about their burgers.But I definitely recommend the milkshakes!
1st time here. Love the burgers! Awesome! The staff could be friendlier but besides that the burgers and milkshakes were awesome! Definitely a stop next time I'm in GA.
I mean it's steak n shake. They got decent burgers, fries that are never salted, but good shakes. ??♂️ It's usually low staffed at night so expect a wait. It's okay I understand though.