This was a somewhat good experience. Obviously, the taste, texture, and juiciness of chicken is subjective based on different taste buds. However, I was expecting a consistent experience with a well done chicken wing meal. The wings definitely needed to stay on the fire for another 5 minutes. I wouldn't have mind waiting, but this definitely wasn't the best meal I've had here. They need to have the option of well done chicken, or quote unquote juicy
Love going to Hooters to unwind after a long day. I recommend the cheese sticks with the buffalo chicken sandwich. Rachel is a great server who is knowledgeable, fast and efficient and makes the drive home even better 😃🧡🍗
I went to Hooters at Gwinnett and had a horrible experience. My husband and I went there for our Date Night. It was beautiful day so we decided eat outside. As we were walking by the outside seating we noticed how nasty and unclean it was, so we decided to go inside, when we entered , there was no one there to greet us, so we went to the bar. After going to the bar no one ever greeted or acknowledge us. After several minutes of just sitting and waiting for someone to at least give us a menu we decided leave. This is worst experience I have ever had at Hooters!!! I will never recommend this location to anyone I know. What a disappointing experience!!!!
I see why they post this sign at the exit. After 25 minutes of waiting and other tables receiving service that came after us we left without food or drinks.
I experienced great customer service by a waitress named Erica. She made sure my experience was as pleasant as possible. It really meant a lot being that I haven’t been out to eat since my wife passed 3 years ago. I look forward to coming back to this location in hopes to be serviced by Erica. Great job picking your staff!!
Though the kitchen pushing out the food was incredibly slow, our server Monday night for Valentine’s Day was amazing! Rachel was so sweet and she was absolutely amazing! Wings were amazing too of course!
My husband and I go to this location often the service we received from Ms. Erica a couple weeks ago was refreshing she has great customer service and always has a smile. If you ever go to this location ask for her. My husband and I always have a great time especially when you have great service that is the most important thing for us.
Poor customer service. One server or Hooter girl whatever the position is cause work or providing service wasn’t it!! I placed an online pick up order, walked in close to the order pick up time with hopes of a quick in and out. Nope!! I’m standing in the foyer with no host, no greeting and one girl walked by looking at me 3 times, nothing or not even a one second from her. 3-5 mins… NOTHING! I literally stood there calling the restaurant from my cell and the bar chick with blonde braids with no level of service offered after I expressed I’ve been waiting this time with no help. No “I apologize” or not even a dang thank you after I paid. I’ve been to this spot a few times and this was definitely not desirable at all! As I waited for her to even address me, 4 girls at the bar rallied doing nothing at the bar. Customer service skills don’t take much or even just common courtesy for someone walking into an establishment that they don’t have to patronize.
Bartender - way more into entertaining what seems like friends instead of serving the customers. Terrible service. Easily distracted and forgetful. QR Code - beers listed on the menu are unavailable. They don’t have at all. Why refer me to the code for the menu. Just tell me what’s on tap. Ended up with a bottle beer. Food - ordered wings and fries. Both cold. On a Wednesday with not many ppl how/why is the food cold when presented. Told the bartender, she offered putting it on the grill. Fried food grilled? When the food was brought out I asked for condiments. Server took a round of drink order while I had to wait for ketchup, salt/pepper and napkins. One of the worst locations I’ve been to. Needs updating as well. Reminds me of a whole in the wall bar. 0 stars from me
I’d give it less than one star if that is possible. My wife and I ordered burgers. Her Cali burger with bacon came with just the meat patty, some wilted lettuce, and an onion. Not to be outdone in the level of “we aim to displease”, my smothered mushroom burger had nothing but a hockey puck on it. I understand times are tough with staff shortages and supply chain issues. A simple phone call to say they were out of stuff would have been great. No problem. But this level of ineptitude or lack of care goes well beyond anything comprehensible. You should be ashamed of yourselves. I sincerely hope the management and staff find different career paths because this is not in their wheelhouse.