I never leave reviews good or bad. I usually compliment people for their good service verbally and with tips. The Dacula Starbucks staff is one of the friendliest staffs I’ve ever encountered! They actually remember my name which has become a lost art everywhere. They greet you whenever you walk in. That’s half the battle right there! If or when human error occurs and they happen to get my order wrong, they go out of their way to apologize and correct it. This is the definition of good customer service. Keep up the good work guys!
The baristas are always nice and friendly however EVERYTIME I go I order the same exact thing and each time it tastes different. Definitely a hit and miss. Sometimes it’s perfect other times it’s disgusting.
Every time I go through this location, everyone is always so nice and cheerful. They make me smile and brighten my day.
Everytime i come to this location its always an amazing experience! The baristas are great and the store is beautiful :)
Still good quality coffee. The only thing I notice the coffee cups have got smaller thinner...and price gone up....still good though
I have NEVER left a bad review anywhere but this was the last straw with them. Everyone there is super nice don’t get me wrong, but none of them know how to make a simple order. I order the same thing at every Starbucks. Vinti cold brew, 7 pumps liquid cane syrup, small amount of half and half and sweet cold foam. This morning I was handed a black coffee, i asked very politely if I could get a small amount of half and half in it, they took it back, basically poured out half of it and filled it with milk. It has no liquid cane sugar in it, it’s basically bitter milk with cold foam (not the sweet cold foam) on top. My cup was dripping and covered in foam, the put it in a second cup and it was still dripping and sticky.I feel like they didn’t have the liquid cane sugar because when I asked for it at the window they told me to “give them a min” to check if they had it. Instead of telling me they don’t have it I think they just put a pump or 2 in it and hope I won’t notice if I’m being honest.I never have a problem getting this drink at any other Starbucks but here. Again I want to say that they have the NICEST staff ever, but they can’t make a drink worth a flip. I genuinely don’t see myself going back to this Starbucks. I’m willing to drive to the other side of winder and out of my way to avoid this one.
i’ve worked at starbucks for 4 years and used to frequent here a lot when i lived in the area. I’ve noticed they have slowly gone down hill but it must have really plummeted once i moved. I visited today to order a blended strawberry lemonade and went back and forth for 5 minutes about that “being a secret menu drink” and insisting i must have wanted a strawberry açaí blended. I then had to tell the multiple employees that tried to explain i’m wrong through the POS system and told them exactly where to find the button. the drink i received was still a strawberry açaí blended, very liquidy drink, and the employee nicely informed me that they “put crème base in the drink to help it blend better.” (it’s supposed to come with crème base per the recipe card) I say all of this without blaming the employees because this obviously shows they are being failed in training and it’s not their fault, but it’s extremely disappointing to see more and more starbucks literally just not training their partners. I’m posting this in hopes that the owner will see and adjust accordingly because i feel bad having to go back and forth with the employees here every time I order a menu drink.
i’ve worked at starbucks for 4 years and used to frequent here a lot when i lived in the area. I’ve noticed they have slowly gone down hill but it must have really plummeted once i moved. I visited today to order a blended strawberry lemonade and went back and forth for 5 minutes about that “being a secret menu drink” and insisting i must have wanted a strawberry açaí blended. I then had to tell the multiple employees that tried to explain i’m wrong through the POS system and told them exactly where to find the button. the drink i received was still a strawberry açaí blended, very liquidy drink, and the employee nicely informed me that they “put crème base in the drink to help it blend better.” (it’s supposed to come with crème base per the recipe card) I say all of this without blaming the employees because this obviously shows they are being failed in training and it’s not their fault, but it’s extremely disappointing to see more and more starbucks literally just not training their partners. I’m posting this in hopes that the owner will see and adjust accordingly because i feel bad having to go back and forth with the employees here every time I order a menu drink.
I am 6.5 month’s pregnant, the lady in the drive through hands me a cup of chai fully aware that the lids do not properly fit , I know this because I recorded the call when I called in . I than spill chai on my chest and pregnant stomach , had first degree burns , they filled a report and corporate never reached out , I will absolutely be taking this further and apparently starbucks are known for having lids that don’t properly fit . It’s bad enough being pregnant but to burn in an area where the baby moves frequently is awful especially since it didn’t go away for over a week
I think that I've been more than patient! After several bad experiences, I have to leave a review. Rude Management, team members who don't seem to know the products, waiting in drive in LONG line for us all to realize that no one is in the window or inside during business hours. Waiting in long line two other separate times to find out products were not in stock. Even asked if they could put a red unavailability sign on their first sign to avoid people from wasting time, I was told that I could have just come in instead of waiting in drive thru line. I didn't understand that response from the manager because even if I would have come inside the line would still be long and the products would not be available. I do understand that many places are having employee issues and stock issues. It was the tone and advice given by Management and the lack of product knowledge by the team members that drew the line. I kindly said thank you for the last time with this location and drove off.