I placed an order online and I was told that it will be ready in 20 minutes, so once I got there I was waiting on my food for almost an hour. the lady comes outside and she asked me did I have an order I said yes. once I received my food it was already cold and the lack of desire for it. It was very sloppy and miss handled And still they expected me to pay for it.that wasn't right. The quality of the food wasn't a good look and the taste was awful.. I will never visit this applebee's again. it seems like the employees was just there just to get a check.. they were all on their phones sitting down and not being attentive to customers.. Poor management, poor service.
Most unsatisfactory service ever!!! We got there and there was a total of about 5 tables seated. We were told there was a wait of 35-45 minutes. Meanwhile the servers are walking in with a big bag from Longhorns. They proceeded to sit down and start eating, at 6:30, during what should be the lunch rush. Meanwhile the next 3 guests that come in are immediately seated. So long Applebee's. I've been in the restaurant business myself for about 30 years and this is the most ridiculous thing I have ever seen. Then they wonder why they don't get that many customers and the competition next door is packed.
I caught food poisoning from here don’t recommend this location..Last night 3/19/22 around 9:00-10 I placed an order through door dash I order the 6oz top sirloin anyways…first of my basket of fries was very cold and soggy after sitting for whoever long…the broccoli and mashpotatoes was decent they wasn’t that bad but the stank not so good woke up out my sleep 10am throwing up everywhere none stop it’s now 4:45 and I been in the bathroom on the toilet most DEFINITELY NEED MY REFUND!!!!!! asap most waste of $21.22 in my life
We got there and got our drinks pretty quick. So after 30 minutes or so I flagged the waiter down to find out where the appetizers were, don't know the manager was running the kitchen and he would come out and talk to me just as soon as he finished helping. Well never did see the manager but did see all kibds of orders going out to pick up.I've been in management over 30 years and that is not good business. ??
Food was OK, service great. Don't go to the women's restroom. No toilet paper, towel dispenser didn't work. Running water at one of the sinks would not turn off. Told the staff and my sister in law went in about a hour later - nothing done.
I just really don’t understand how this place is still opened. My family and I are in tonight. After standing at the host stand for 5-10 minutes, I was finally sat, asked for s high chair for my baby, never got one. No one came to get any kind of order for over 10 minutes. After the server finally coming to the table, I ordered all the food and drinks at the same time. I waited 20 minutes for 2 bottled beers and 2 lemonades. Mozzarella sticks came out warm, not hot. I ordered the 4 cheese Mac and cheese with with honey pepper chicken. I got pasta with three sad tiny chicken bites. Not even 4 cheese…After speaking with the general manager, I see why the employees don’t care and the restaurant is a sorry excuse for an Applebees. She didn’t care at all. Told me next time I can check in on yelp and my wait time won’t be as long.. but the host was nowhere to be seen when I walked in and there were no customers ahead of me… she didn’t even listen. This was the 3rd and last time I try to give this place a try. Absolutely disappointed.
We stopped coming here due to horrible experiences but ADRIAN was simply amazing! He was so on POINT AND ATTENTIVE- he could use some help while bartending though. He was making drinks placing orders and going back and forth grabbing food. Thats why we gave him a nice TIP- be sure to recognize him for making Applebee's the go to spot. We will definitely be back just to see him.
In the past 2 years I have lived in Covington I have eaten here about 5-6 times including tonight. 3 of those times are in the past 3 months. It’s a busy spot and I don’t mind waiting I understand everywhere is short staffed. I am not big on eating out but the food taste is what had me and the family coming back. Tonight hubby and I did a mini dinner night and Adrian our server and bartender was amazing. Our drinks was on point he was conversational without being intrusive I love his vibes and the wait was not long. Food was great and hot. I will definitely be coming back soon. I gave 4 stars based on previous experiences although tonight experience was a 5 star..
We arrived and were seated and had our drink orders right away. The whole staff was doing a fabulous job at working hard to take care of everyone in an orderly fashion. Unfortunately, a very rude man came in with a large group. He very loudly announced his displeasure with the table before his party even arrived. He continued to loudly complain about everything. His party arrived and they joined in his rude behavior. These people were loud, rude, and used foul language, the staff was more than attentive and working hard, but people like that you cant ever make happy. They started taking about us, until I asked what their problem was, to which the man answered "You, you're my problem". They decided to leave, and one of the women called me a B***H. I was absolutely floored that people would act like that in a public place. I must say, the Applebees staff and manager were working hard and doing their best, and they handled this situation professionally by not reacting, maintaining respect, and they did NOT deserve to be treated that way. Great food, great staff, and great service.
This location is going to make y'all look bad. We ordered iced tea. The waitress brought us unsweetened. When I tell her we want sweet tea she told me iced tea means unsweetened. Really? I put this online. Not one person agreed that it means unsweetened. The food was just okay. Other Applebee's have ribs special 2/26. The wait was long. The bathrooms needed attention. Maybe it's the neighborhood we were in but I definitely will not be back. We eat at Applebee's at least once a week. This was not like the other places.