The worst Arby's I've visited. The service is terrible and slow. I've stood and waited 15 minutes or longer for my order when I was the only customer in the restaurant. Dine-in is not available on Sundays due to staffing challenges... I will no longer visit this location. Very disappointing. I would give this location zero stars if I could.
Waited more than 15 minutes for someone to acknowledge I was standing at the counter. Staff is touching money, the broom, their hair, and food without washing their hands. It was clear the importance was the drive thru & NOT in-store, as MULTIPLE people came in then left as they too were ignored.
I hadn't been to Arby's in years, I saw they had a spicy fish sandwich so I thought I'd give it a try. Again it had been maybe 8 years since I'd been to Arby's "Oh Boy" was I disappointed, the currly fries looked and tasted like they had been left from the day before, I was there about 5:pm you'd think things would be cooked fresh for dinner customers. Fish sandwich was cold and horrible, don't know if it is just this location or if the franchise on a whole has gotten bad. But for sure this is not the best location to represent Inspired Brand, Inc.
The item purchased was not the sandwich I expected. I expected the special causlaw like on the pastrami sandwich but it wasn't and very disappointing. Far too often the fast food establishments within the Atlanta metro area should be graded below a C when it comes to everything important when it comes to convenience, presentation and service with a good vibe.
We hadn't been on a while. It was good, but we were disappointed that they discontinued the potato cakes! They are the mascot for Arbys!! This might be a game changer for us...2/15/22My Hubby & I ordered 2 fish sandwich meals, with crinkle cut fries & drinks. We were asked to pull up...all of 2 seconds.. so why tell us to pull up as we were the only ones in line. We checked & our fries were old, cold & brown. (I didn't take pics) One of our fry containers had crinkle fries on top & curly fries on bottom. I took them back in & was told by the young lady with the bright red/orange hair, that she will cook me some fresh, but they would still be dark, because they hadn't changed the grease. I waited anyway...I watched the young lady bag my stuff, but I asked, "excuse me Ma'am! Is that mines?" She said yes. I then said,"you put in a curly fry, but I asked for 2 crinkle fries". She gave me a crazy look & said," i thought this is what you asked for!" I said " no. That's what i told you we got that was wrong & that our fries were cold & old". She then gave me what i ordered, but i was trying to figure out what the attitude was against me as she have me mu bag! I'm the only one that should have attitude, because after getting off a 12.5 hour shift, I have to get out of my car, go inside & wait...so of course my fish sandwich was now cold & I had to eat something with my meds!! We will choose differently next time!! ??Not sure who the young lady is in the pics, leaning on the counter, on her cell phone, but it just doesn't look good professionally! While we ate our fries insisting in the car, she came outside, got something out of her car & as she entered the door to go back inside, she started puffing on a vape pen! REALLY?? ? I know 4 some reason there's a worker shortage, but dang...??
This place has gone down lately, and I will stop eating here. So there are just 2 people working and no one in the drive through but me. I ordered 2 meals and had to wait 17 minutes which it didn't bother me. What took the cake was they forgot my straw, BBQ sauce and forgot what I ordered. Then messed up with the wrap. I believe the person making wraps sucked because they didn't even make the right wrap.....(the wrap I ordered was supposed to have the Tzatziki sauce not ranch sauce..... so yeah I wait 17 min and one of your workers was sitting on top of an eating table while the line started to pick up lol. That same person handed me my food and went back to sit on the table. I saw the frustration of the guy behind me cause the lady said can you give me a moment lol
Won't eat here again, management tried to cheat me out my money. A few dollars at that smh. Placed and order worth $15 and mistakingly ordered the wrong thing, went back and they we're closing so instead of trying to get the food remade I asked for a refund, worker said no problem. But when I pulled off I counted that she only gave me six dollars and some change, before I even made it back to the window she had a couple of more dollars ready. Claimed that since I kept the drink and fries I couldn't get a full refund. No problem but except I gave them back two roast beef sandwiches one of which was a classic over $4.39 and the other a double roast beef so how are you only going to give me $6 and some change back? That was easily $10 minimum.she tried to say the drink was $2 and the fries where $2. Okay so going by that math that's 15-4=$6 yeah doesn't sound right your trying to tell me a med fry and drink was almost $9...I got the rest of my money owed to me and left.Sad that you have to resort to thievery over a few dollars. Like I said I had no problem not getting a full refund but don't try and play me for an idiot like I can't do basic math at the drop of a dime.
10 years ago when it was white it was rightWent there tonightOrdered some roast beefSandwichesAnd literally one piece of roast beef on a their big-sandwitch is this how they should turn a good buzz to ship!!!!
Always love some Arby's although the customer service isn't always the best.
As with the Covid 19 anxieties and stressors, Arby's has been there with their great comfort foods but lately due to short staffing, shorter hours and food outages, we all are just doing the best we