Disappointed that they no longer have the hot sauce bottles. Won't be my first choice for a sub anymore.
I do like the food here, but the processes could be improved. I placed a "Rapid Rescue" online order, which was supposed to be ready at 2:05 pm. I left with my food at 2:18. They were NOT busy. They prepared my order and left it BEHIND the counter. I wasn't able to just pick it up without engaging employees. I assumed maybe they had been busy until i got there. But I noticed that literally everyone left and went on break at the same time. So then I asked about my order. An employee picked it up and gave it to me. Then another employee questioned him saying "are the cookies in there?" He responded "yes, they are in there." I checked the order and they were not there. Then the employee informed me that they were out of chocolate chip cookies but offered me something else. You tell me, was this handled properly? As much as I do like the food here, I will NOT be returning to this location. I will drive out of my way to avoid this place. There has to be a system in place to handle orders when all ordered items are not available. And the process shouldn't be leave the order behind the counter and then act like everything is there.
Great flavor. Good sizes and good prices.I do like these subs a lot
Restaurant was clean and workers was hard at work assisting customer inside store and drive thru. 1st time at this location will definitely be back. Went in to get my Free Bday Sub#Hook&Ladder
Food good staff friendly service a little in getting sandwiches ready.
Firehouse subs is pretty decent for a fast food place. Much better quality food than a Subway or blimpy. The service on average is better as well. My daughter had the hook and ladder which she enjoyed and I like the brisket on whole wheat. They have the drink machine that lets you make a million different choices of Coke products which is nice.
Really good experience. The food was prepared as I waited. It was fresh and exactly as I ordered. The staff was friendly and did a great job!
25 minute wait for a sub. They tried to give me someone else's order than asked for my receipt to see what I really ordered than asked me to pull around front. To wait for my ordered. I said no I'll wait here. The girl was not happy because 4 other ordered were ready
Finally got good tasting subs after not going there for a while.
When you say "only" numerous times so you don't get lettuce, tomato, onion, mayonnaise or sometimes mustard, and it's even repeated back to you, and yet somehow that's all you get... 2 stars because this "only" happens about 1 out of every 4 visits. I've tried "plain" before when ordering the club, only to get shorted the bacon, sometimes the cheese as well. I've even tried listing the items above as "no x,y,z" to be corrected that I really "only" want other toppings. If there is a secret way to "only" get certain toppings, I have yet to find it. Otherwise it's a really good sub.