Loved the food! I came in with my family a few minutes before closing and the service was quick. A young lady with a green necklace had AMAZING customer service! Even though she had a lot of orders she still maintained a smile and lovely attitude towards all the customers! Highly recommend getting your next meal here!
The black girl with the green necklace handles orders fairly well. I plan on coming back more often after my nice encounter with her handling my online order although they were very busy. She is AMAZING at her job and I left a $10 tip❤️.
Went back today and had a hair in my food. Manager offered to replace the loaded fettuccine but by the time I pulled the long strand of hair out of my mouth, the experience was ruined. It was fun and good while it lasted.
The cashier forgot several of our items, so we had to swing around the drive through again. The cashier had a bad attitude about us coming back, even though I was polite, even after the long wait to get back to the window. The food wasn't worth the price- the flavor was mediocre and the portions were small for how much they cost. All in all, I won't be back.
I ordered online at 8pm and my food was supposed to be ready at 830pm. I arrive at 830pm and call while in line of the drive through. I keep getting a busy signal. I called from another number and the call is answered and I'm told park at the door and they would bring it out. I park and walk up to the door. I call and see the girl inside pick up the phone and look at it then the ring turns to a busy signal. She does this 2 more times then answers. She tells me I didn't come to the right door. After I repeatedly asked she just says "drive thru". I walk through the bushes to the drive thru and see a door by the window. She acts as if she was confused when I walked in. Which made me think the convoluted directions were on purpose. I get my bag and it looks like my items are there and I leave. Note, this happens over a 20 minute period of me trying to get the food I already paid for.. I noticed food was missing after I leave the parking lot at 855 to drive off and they had closed before i could turn back around. I will be calling again regarding the service and the missing food I paid for.
The food and breadsticks were amazing. But when you reprimand someone for doing something wrong, don't do it up front at the front counter. Nor do it loud enough that you can hear it everywhere in the dining room. The lady who took our order was very pleasant and friendly. The manager was not so much. Please watch how you speak to others up front.
Went here last last for to go order. Got the Pizza baked spaghetti and slice of pepperoni pizza. Service a little slow but food was pretty good. The serving was more than I could eat at one sitting. Staff was very pleasant.
I placed an online order for pickup. I ordered a family meal and a gluten-free dish. The gluten-free item was not available. As a common courtesy, the restaurant could have reached out to let us know the item was not available prior to us driving 30 minutes to the restaurant, especially with the price of fuel. The restaurant did not contact us. When I contacted the restaurant to inquire as to why we were not contacted when the order has received a manager, Tasha was rude and dismissive, stating we were busy and he was probably on his way anyway. There was no ownership of the issue. She was snappy and rude and stated I was free to file a complaint online because it would just come back to her. We will not be patronizing this establishment again. A 60-second phone call could have saved my husband a 60-minute roundtrip. Even if the ball had already been dropped, ownership of the mess-up would have been nice. An attempt to make it right or even if the manager would have been a little apologetic the incident could have been overlooked. However, customer service has completely gone out of the window when a business messes up and has the audacity to have an attitude and be unapologetic about their screwup.
I placed an online order for pickup. I ordered a family meal and a gluten-free dish. The gluten-free item was not available. As a common courtesy, the restaurant could have reached out to let us know the item was not available prior to us driving 30 minutes to the restaurant, especially with the price of fuel. The restaurant did not contact us. When I contacted the restaurant to inquire as to why we were not contacted when the order was received a manager, Tasha was rude and dismissive, stating we were busy and he was probably on his way anyway. There was no ownership of the issue. She was snappy and rude and stated I was free to file a complaint online because it would just come back to her. We will not be patronizing this establishment again. A 60-second phone call could have saved my husband a 60-minute roundtrip. Even if the ball had already been dropped, ownership of the mess-up would have been nice. An attempt to make it right or even if the manager would have been a little apologetic the incident could have been overlooked. However, customer service has completely gone out of the window when a business messes up and has the audacity to have an attitude and be unapologetic about their screwup.
Cole your excellent at your job!! Keep smiling don't let negativity steal your joy, and you will be successful. It takes awesome people like you to deal with today's consumer. God bless you!