Fathers day dinner. Outside of the long wait that's expected, this was a great experience. The highlight outside of the food is the exceptional service of our server, Marcus. Marcus took our orders with No pen, no paper. Just in his head. And there was 8 of us, different orders, variations, and drinks. And he got EVERYTHING correct. Says he's been doing it for years. He was great and made the wait forgettable.
Honestly, this could easily be a 4 or 5 star place but it just consistently misses the mark. Positives: big menu, good food, great portion sizes, yummy appetizers. Negatives… this location is always late on carry out orders. Usually 30+ past expected time and frequently missing items (sides/drinks) or incorrect orders (wrong entrees). This has been my experience the last 6 times with carry out. Not one single positive experience. My most recent dine in experience this Wednesday was awful. I feel bad because I got there and they weren’t busy at all so I walked in expecting to get seated immediately but they are so short staffed there was a 20 minute wait for a weekday lunch table even though the dining room was mostly empty. Our appetizer (spinach dip) which is one of our favorite things, was so cold the cheese on top was not even melted, it was still chilled shredded cheese. My chicken was over cooked and rubbery. And had trouble getting refills on the drinks. Personally I think Cheddars itself is awesome, but this particular location has been struggling for awhile and they are losing my business.
My steak was perfect, juicy and cooked just right. Baked potato was warm, butter didn't even melt in it. I took it home and ate it the next day for lunch. Broccoli salad, delicious. Tea, excellent . Bathrooms were nasty. Really bad. I probably won't go back. A meal needs more than just a perfect steak. Bathrooms are important when you are my age, 73
Took 50 mins to get our food. Salads came after our dinner. We had to ask the manager if we were getting them. Menu isn't really much. Chicken was rubbery. I would not recommend.
Good food and good service. We were seated quickly and met our waitress quickly. Ordered our drinks and app. They were brought out shortly after. Main meals were good. My Cheeseburger was a little underwhelming but good. Biggest downside to this establishment is that the restrooms were filthy. The men's room looked as though there was dried vomit on one of the walls.
Pros: The staff was real nice and friendly.Cons: The restroom needed a good cleaning.The silverware we were given was plastic and contained in a bag. If I go to a "nice" restaurant I don't expect fast-food silverware.Lastly, the food was decent, but nothing worth driving across town for.
This was nice I had not been here in awhile, the service was much nicer than it was last time we were there. We did the Spinach Dip, Linda had Steak & Shrimp. I had Chicken Pot Pie we both had House Salad.
I went in to eat lunch with my son today and sat at the table waiting for 25 minutes. Nobody greeted me or came over to our table, so I asked the hostess if there was a server working in our section and she proceeded to tell me the bar tender was working. I said okay and went back to my table. The bar tender looked over at me and my son sitting at our table and proceeded to Take a order from two other couples that were at the bar that were seated after us. I waited a few more minutes and decided to leave. I asked to speak with the manager prior to leaving. It took the manager about ten minutes to come out of the kitchen. When I let him know about the issue I experienced he just said “yes ma’am”. I will not return to the location to eat although my family and I used to love coming here. The service isn’t the same. Customer service goes a long way and I didn’t experience any good customer service today from this restaurant. The least the manager could have done was apologize but I didn’t get that either. If I could give it 0 stars, I would. Do better! Teach your employees how to be wonderful servers and provide excellent service to their customers.
Had a curbside pickup order tonight. The chicken was great, but they forgot to put one of our side dishes in the bag. On top of that, they hardly gave us any gravy for the double order of chicken. Is it too much to ask to have a properly prepared order?
Long wait times when there is hardly anyone there - short staffed, ok I get it. Food took forever, then was wrong. Had to send back and take it to go because we already had been there awhile. Got home to finally eat & it really was still not right luckily we did not bother to eat ours since it was wrong because 2 hours later, my daughter threw up every bite of food she ate. Place has gone all the way downhill & made 2yo sick!! Do not waste your money or your time!