Ordered 2 sausage biscuits was told they were out of biscuits. Took two croissants with sausage instead. Then I ordered 2 sesame seed bagels with bacon , egg, and cheese; they only had one sesame seed bagel. I told them I would take the one sesame seed and a multi gran bagel with bacon, egg, and cheese. When I got home I had the two croissants and the multi grain bagel. I called them and was told I could come back and they would make me another bagel. I asked if they could just credit it back to my card. I had the order takers number and the ticket number, but they could only give me credit if I brought in the card I used. There should be a way to give the person their money back without having to drive all the way back to the store for their mistake. This store really needs help with the day to day managing.I went back the next day and ordered two bagels and when I got to the window I told them what had happened the day before. They just looked at me like I had grown another head or something. A girl (with Angel tattooed on her upper arm) came to the window and just looked at me. I told her what had happened the day before and that I had been told to come back and get a refund. I told her to just not charge me for one of the bagels I was purchasing today and it would be the same thing. She acted like I was speaking a foreign language or something. They gave me the bagel but acted like I had just totally upset the works.I know they work hard and have to put up with alot, but attitude makes a world of difference in how you are treated by your customers. I always try to treat people the way I want to be treated. I was not ugly or loud, just told them what happened. I probably won't be going back to this location even though it's within 5 miles of my house.
Was given a box full of munchkins that were all stale and hard as a rock. Tried to return them and was told I needed to wait for a manager. Tried to get a copy of the receipt, was told I would have to wait on manager. Was told everything was made in the morning and there was nothing they could do about them being hard. In other words I was sold horrible quality doughnuts and then told that there was nothing that could be done, not even a refund. Not happy with service out of this store 0/10 would not buy doughnuts again.
Nothing but little teenagers working here that don’t care about the way your $ is spent or the way your food and drink is. Definitely suggest not going here unless you enjoy paying 15 bucks for wrong orders or undercooked food and black coffee after ordering vanilla mocha with espresso. What a joke. Hopefully they lose there jobs and this Dunkin gets better.
I received the wrong donuts multiples times along with the wrong amount and wrong drink and When asked to fix my order 2 times they still got it wrong and didn’t care and I wanted a refund and got denied a refund, a receipt, and a managers name! This is not a one time thing with this specific location and needs to be fixed. Terrible drinks, food, service and management over all. I don’t even know how this location is still open with all these bad reviews but wouldn’t recommend. (Also Very tired of a manager never being present and getting my money stolen)
I tried to order through the drive-through and was unable to because the two young girls were so busy laughing into the speaker instead of listening to my order so I finally gave up and left. Won’t go back!
When I got to the window I received my coffee but waited 10 min and then was told they suddenly ran out of what I ordered. I didn’t want to hold up the drive through window anymore so I came inside. The staff ignored me. Time was an issue (had to head on to work). Guess they got one over on me. I’ll never go there again. I may be old and ugly, but I didn’t deserve that .
Had to turn around and go back because they gave us the wrong order on the food first, then gave us the wrong drinks... As a former Dunkin employee it didn't make any sense because the numbered stickers were on everything....
Horrible customer service ordered twice online first time got to store and no one was there called no one answered had to come back the next morning to get items which was to late by that time second time I ordered got to the window and was told they didn't have any donuts and couldn't make frozen drinks asked to talk to manager but wasn't one on duty and they would not refund money since it was online order so then I went online and filed a claim and was told I had to go to the store to get money but manager is never there so I guess they have my money im tired of dealing with them Krispy Kreme from now on
Fast spot to grab a quick but to eat. We always check the special donut of the day.
A bit of a staffing issue like most places. What little staff they had were kind and professional. It appears that they are doing their best. The coffee and donuts were great.