Nice workers but ALWAYS OUT of Krystals between 12 and 2pm or told it will be a 20 minute wait.
The young lady who took our order was super friendly and did an amazing job. Is this Era short staffed restaurants and hard to find customer service... she was a shining star should be commended. I didn't get her name but I think she was the only one working the drive thru for lunch today. Great job young lady
Lunch was good. They got my special order right. I really enjoy the new fries.
That gal at the drive thru has the prettiest eyes!Always great service!
I ordered online with the Krystal app at 2:20 on a Saturday to be picked up in the restaurant at 3:15. Got to the restaurant and the doors where locked. Went through drive thru and got to the speaker. This was at 3:24. Told person on speaker that about order and she said order was not ready and would be a while. I asked why. She said they where busy and was very rude. She said they have been busy all day. I asked when it would be done she did not answer. Just remained silent. After a couple minutes of me asking if any one was there she hollered at me to pull around. I got to the window and the drive thru person, did not greet me, did not apologize, did not say anything nice. Very bad customer service. She kept the window closed for at least 2 to 3 minutes until she opened it and the 1st thing she said, she told me, not asked me to move forward. I asked why and she said they had not even started my order. I asked how long and she said she did not know. I asked for manager and she said she was manager it would be 10 minutes.she told me again to pull forward. All she had to do was be a little nicer, apologize for it not being ready after more than an hour after I ordered and I would have pulled forward. I told her no, she could make it and I would take it there. She refused to make the order till I pulled forward and after a few minutes of going back and forth they started making the orders of the customers behind me and serving them and refused to make my order. They could not or would not give me my money back because I ordered online. I paid 35 dollars for the ordered they refused to make it. That's robbery. I called the police and moved forward. Whe I was waiting for the police. The lady came out with my order and when I told her I called the police she "boo who" and refused to give me my order again and walked back in the restaurant. This was at 4:09. Police finally showed and I finally got my order. Customer Service is really lacking and I was generous to give 2 stars. I put all this in comments on the Krystals customer service and still haven't heard from them.
Good help (including management, is hard to find).
Great little burgers and chicken sandwiches. New fries are HORRIBLE. The ones they used to have were great.
The sunriser breakfast sandwiches were delicious. They were delivered fresh and fast.
Rude woman at drive through. Pulled up at 9:48 PM. She said...if you want food we don't have any. My husband said...excuse me and she repeated herself. Will not be going back.
Very good breakfast plate. They took the time to prepare the eggs just as I requested ... over medium.