Great service, appetizer and wings were good. Husband got a sandwich - the cheese was shredded and not melted - he chose not to send it back. But, overall, it was clean and food came out fast. Thumbs up from me
First time at this location. Food & service was very good. Our server Lala was awesome! I wish they would bring back a dish that we had in FL. I can't remember the name of it, but it was thinly sliced taters, topped with bacon, cheese ranch dressing. Will most likely go back.
Worst Hooters food experience ever! Wings were awful. Literally couldn't eat them. I LOVE Hooters wings! I don't think I've ever eaten anything else in the 100+ times I've been there... I didn't even know they COULD mess them up! They were greasy to the point that it took 3 paper towels soaked thru with grease for ONE wing. There was almost no sauce on them. They were bland and dry. Service was great! She got the manager to take ½ off my wings... however the manager never even came to the table to apologize or check on us or anything. The restaurant was not clean looking. The hostess stand and gift shop area were disorganized and cluttered.
There was a couple of things they were out of. Then we both ordered the Philly Cheese Steak sandwich. Come to find out they were out of the bell peppers that guy in the sandwich as well. Well I ordered something different and my wife kept her order. Her appetizer came out the same time as her dinner. The real turn off is even she found a 3 inch hair in her sandwich. I like Hooters but will never be back at this one. I'll stick to the one at the Beaches in Jacksonville.
The best thing about this hooters are the men cooking in the back. Food was awesome. Service sucked. Didn’t even come to the tables to check on refills, anything. Just sat in the corner with other waitress’ on their phones.
So apparently posting reviews for this organization only produces automatic responses from the owner from what I have previously read.As a big fan of Hooters, I never felt the need to check the reviews when stopping to eat as we were passing thru Brunswick. HUGE MISTAKE on my part.Just like the previous reviews I will start with no hostess. Which is fine if someone notices you walk in and need to be seated. However, after standing there for almost 10 minutes I started to wonder if we were going to be seated. As a side note the manager was visible and was on his phone talking to some people at a booth. He saw us along with a group that came in behind us but never assisted the wait staff with seating anyone.Finally got seated and the waitress was friendly. Got our drink order and took about 15 minutes to get our drink and order our food. In the meantime, my boyfriend went to the restroom to wash his hands and there was no soap in the restroom. This was mentioned to the waitress and she stated she had made her manager aware again as he was already aware of this. However no soap was ever replaced in the mens bathroom. Which means no place for employees to wash their hands after they visit the restroom. Real sanitary. I’m sure the health inspectors would have a field day with this one. I finally opened the door to the womens restroom so he could get soap and wash his hands. The state of the restroom was less than to be desired but I felt like brining that up would fall on deaf ears at this point.Finally ordered our food and 50 minutes later received it. The place was not busy at all. And there were plenty of customers that were seated well after us that received their food before us. The food was good however not worth this kind of wait with the place not being busy at all.I would have to say poor management definitely plays a part here. The “manager” was visible the entire time we were there. However he was only interested in his cohorts and being on his phone, mind you not talking but playing. He never walked around to speak to the customers. He planted himself in the booth that was shown in previous reviews with employees food and personal items on the table and pretty much stayed there. He was not interested in service or really any work from what I could gather.In my opinion this was the worst service I have ever received at Hooters. It definitely will make me look at reviews prior to stopping at another one. Which is quite a shame as it was one of my favorite places to eat. This is what happens tho when customers continue to write bad reviews and the only thing that happens is automated responses. There have been no issues addressed “immediately” as previously replied.
Have started going whenever i drive from Hanahan, SC to Florida - SC to FL or FL to SC - through driving - hope no more:) just kidding i should not say that here. during the visits- i had wonderful experience with people like Mr. Dale - Great outstanding, truly genuine, honest, good ethics- talk to the point, professional , good person... Other great people absolutely worth mentioning are Kayla Averi Rylie Dale Justin. All are worht mentioning for their good services, politeness, friendliness, customer oriented- they can recognize what you want in one go- even though you might not be living there or go there daily ....once a while- still they have a good memory- super good. Ensure, they are recognized and passed on to the Upper management Other worth mentioning is Hooters HQ-customer service Mrs. Cheryl in Atlanta, GA
I never post negative reviews. But I’m so over giving this place chance after chance and every. single. time. we are disappointed.There is never a hostess. Ever. A waitress might eventually come by and seat you, if she has time in between basically managing the place.If you’re lucky enough to actually get seated, it’s a guessing game as to how long it will be before someone comes over to your table. Last time we went, they literally had 3 people working the front of the house…two waitresses and one bartender…during a Saturday lunch rush.I understand staffing is super short right now, and my husband and I are some of the most patient, understanding people. We don’t blame the waitresses, it’s obviously a management issue. But as I said before, we have given them chance after chance (because we like Hooters food AND want them to succeed locally) and it’s always the same. Like two or three workers doing everything. Its just not fair to them, honestly.I want them to succeed but it’s just not gonna happen if they keep operating like that.
Service was terrible, sat for an hour, after 30 minutes I stopped, a young girl ask what we wanted to drink we told her and never got those. We won't be going back. My husband walked to where she was standing and told him she had.8 tables and she.would get to us when she could. I wanted to rate this a ZERO
Sami and the staff were GREAT!