On this particular experience I’m not happy so far. I was sat & told she’d be right with me, but 10 minutes has gone by & I had to ask another server to at least get my drinks; who happens to be the manager. The service just went downhill from there. Our friend even went to complain about our server. It was just like she was put out having to wait on us. Little did she know we are all usually really big tippers, because we have been in her shoes.
Horrible experience. Was told this was authenic Mexican. Did not get our drinks until after most of the people at table were served, 3 people did not receive untensils until about 15 minutes after their food was delivered. 2 people did not receive food until everyone was almost finished. Waitress had an attitude this was all our fault. Everyone (7) said the food was horrible. So sorry we wasted our time and money on a very unenjoyalbe experience.
I have given this restaurant three solid fair tries after two honestly rude and unpleasant experiences with the manager. The lack of quality restaurants near the South Augusta area leaves this as a prime option and I would certainly scratch this off your list now. First - The food preparation and quality is inconsistent. Quesabirrias were extremely delicious the first time and then the second time they were so dry & flavorless. I pretty much drowned them in queso just to add. Secondly - they will not make your Sangria or Margarita with Light or no ice. In fact, they will charge you double the price simply because you do not want to indulge in a cocktail filled 75% of the way with ice. Third: They will nickel and dime you. I’m truly a person that pays for convenience or whatever I may desire, however, charging for Sprite when I’m getting Club Soda ( carbonated water)when you have never been charged before is silly. Upon asking the manager about the matter because the receipt said Sprite, she told me that’s what I ordered. Also, I will preface- I had inform her of what Club Soda is because she did not know. So hence even greater confusion. $2.75 for Club Soda is not a big deal but when they are rude and express they will charge “whatever they want” then it transitions to horrible customer service. Lastly, I sat at the bar for 20 minutes and my food was brought out to me cold plus has onions as I requested to remove them. They lack attention to detail and are so quick to dismiss the customer when the concerns aren’t they huge. Sadly, I would not recommend this restaurant to anyone.
Food is always great, comes out hot. We sometimes have margaritas which increases the price but not all that expensive. It's great for date night, a break from cooking at home
Absolutely nasty plain,and expensive! Wouldn't recommend anyone who likes flavor..Was my first and last!
One of our favorites for date night. We shared a wonderful dinner.
We've been going here for Years! Tonight was the worst meal we ever had here. Husband's Burrito Supreme was Cold so the server took it back and nuked it. Came back with wilted lettuce and warm quac. She brought a new one after saying there was no manager there. My chimichanga was barely warm and had almost no ground beef in it. Also, I could barely taste the tequila in my $10 margarita. Will be a long time before we return to our 'go to place'. Sadly disappointed.
Nope nope nope. Don’t go.Messed up the order. Said 10 mins for order- was around 40. Food was lukewarm and not tasty. Overcharged us and no recipe. Table was also sticky and I could see rows of dirty barware. I’m a little worried about food poisoning so wish me the best
The food was good, not so great service. Never got refills or asked if we need anything. Took our order, brought it back and that was about it until the check came.
I ordered a drink, sipped on it!!it didn't taste right, when I told the bartender I did not wanted my drink , He took it back and I saw him pouring back into a plastic container to serve to other people. Me and my husband told him that was not right!! If they're doing this during covid, I can't imagine their hygienes in the back. Awful management!