We recently enjoyed a late supper at this unit.The dining room staff was kind, attentive, knowledgeable, prompt, and sweet.After a very long traveling, the meal hit the spot!Cudos also to the back of the house team!My Grilled Salmon salad was well seasoned, prepared, and served with the variety of requested dressings.As was my guests Club Sandwich - which unfortunately contained several slices of cheese that was of overly air dried from being poorly wrapped.Drinks were served cold and well made.We appreciated utilizing a $10 off coupon received from a substandard customer service experience in at South Carolina unit.Our only real concern was that the dining room temperature was freezing. And having not dined with O'Charleys in quite a while, there were no dining incentives in the O'Charleys app.
Service was terrible, the place is ran for old people, could be a great place like twin peaks! Need better music, dimmer lights, and a manager that wants to make a difference. The atmosphere is made for people in their 60's!! You have a whole bar! Nobody sits there! Why! It's a boring atmosphere!Now I had a to-go- order and asked for ranch and the ranch is sour!!! Gross ?!! The manager in the purple shirt was terrible at training and caring about customer service and his associates!! Time 8:15pm when this happened on Friday 13th!! Terrible I will not ever go back to this establishment!!
I must say by far this was the best experience I’ve ever had in life. Our server Brittany was TOP TIER. She anticipated our needs, offered suggestions and she has a wonderful personality. My daughter and I shared a full rack of ribs with the Nashville Hot Sauce, a double order of sweet smash and for dessert we had apple cobbler with ice cream. Everything was absolutely amazing! I wanted to lick every plate that we were served on. The food was excellent and I had the opportunity to thank the manager. Indeed a great experience. Please come by and ask for Brittany!
Our Waitress Sha Was Very Attentive and The Manager Made Sure Our Drinks Were Made Over Taste Better. The Salmon Plank With Loaded Mashed Potatoes & Mac&Cheese Was Amazing. Will Definately Return
Postive: Great service and food. We was celebrating my husband's Birthday. The waitress made it, good experience.Negative: We went up to the hostess. She said that she had to clean a table for us. We saw four dirty tables. It looked like they was short staff.
I sat at the bar and ordered a old fashion. I ordered the appetizer sampler combo while I waited on my to go order. I ordered cheese squares and the fried chicken salad to go. The old fashion was delicious ? it had a sweet hint from the cherries I’m guessing that made it sweeter than normal but it was Really Good. The sampler came with fried chicken tenders, potato skins and more cheese squares….lol the cheese squares are addicting. If you try them, you’ll understand. The bartender provided great service and was very attentive of everyone at the bar and those sitting in the bar area. None of the food disappointed me. I’ll be sure to be back for more cheese squares and more food I’m sure!
This is my second time ordering from here. First time the ribs were tough. So I decided to give them another try and still the same thing tonight, I’m done not worth it. The chewed up meat is to show how tough the meat is.
Shykerra was our server this evening and she was fantastic. She brought rolls to our table on her first visit and took our order when we were ready. As soon as our order was placed, she brought my salad. She also checked on us frequently and replaced our drinks before they were empty. We enjoyed the meal and the service. Thanks.
My waitress was the best and handled herself under pressure
Ordered the salmon and steak. My salmon was completely burnt, and my steak was ordered medium and I received it well done. Extremely disappointed.