Long wait for food. It took 20 minutes just for drinks and longer for bread (30 minutes). It took one hour to receive our meal during a down time period. A large cockroach crawled from under table where we were eating. The insect proceeded to crawl across half of the table and retrieved once it was startled by my surprise reaction. The cockroach did crawled into the window blind and up the wall behind a picture frame. Things got worse when the manager KYLE was called and he minimized the situation by saying, “it’s nature” in a joking manner. It’s over 90 degrees in Georgia!” His demeanor was joking and he did not consider how the customer was feeling at that time . The manager’s suggestion that we should be ok and comfortable with the cockroach in the restaurant was shocking and unsettling. It should also be unsettling and unacceptable for the restaurant and entire Longhorns corporation. There was no effort to rectify the issue. Visit was on June 11, 2022 around 8 pm.
The worst service and the food was just as bad. After waiting for 57 minutes to be seated I expected to have a pleasant meal with good service. Once we were seated, the server came took our order for appetizers and drinks. After not seeing him anymore for 15 to twenty minutes, we asked another server. Our server came out and said the machine was broken that’s why he hadn’t been back.(what machine??) He finally brought out the salad, however we had to wait on utensils another 10 minutes! Then another server came out with the appetizers kinda slammed it on the table and spilled the sauce. He apologized and brought another sauce but didn’t clean up the mess! It didn’t get any better!!! The worst experience ever!!! I usually like Longhorn, it just seemed as if no one wanted to be at work Saturday! I did not mine the wait, however, poor service and bad food is a Big No for me!
My husband and I took our 2 grandsons out for dinner. No wait. A very pleasant waiter. All the food was enjoyed except for my steak. I don't think they like people ordering well done. It was terrible. The dog enjoyed it though.
2022-03: Had dinner on a Monday evening and was at a table immediately. The host was a young man and friendly. Our server, AK, was great. She was at our table quickly to get the drink orders, repeated our orders back before ringing them in, kept our drinks filled, and checked on us throughout the meal just enough. The restaurant itself was clean and neat (I cannot comment on the restrooms since we didn't utilize them). Our food was good, having the fried onion appetizer, then a burger and two sirloin steak meals. Everything was cooked perfectly and had decent portions. Overall, a pleasant experience. (And a note for AK: Thank you for your patience with my party's requests! ?)
Have been at this location for years but tonight had to be worse first waitress asked what we wanted to drink did not leave silverware came back with bread asked for silverware made order she come back with drinks still no silverware finally another waitress come with salad asked for silverware finally got silverware after 5 min wife's salad had very little dressing ordered my steak medium got very rare she never filled tea meal cost 78.99 you would think paying this amount you would get better service talked to manager about the service said she was new I told him he should have had trained her better will not go back to this restaurant in Augusta again manager needs better training
Called ahead to put our name on the list, said it would be about an hour. We arrived and was told it would be another hour and a half. Said call in didn’t really mean anything! Not sure what good it did to call ahead!
Service was great, but this is not the place for steaks! My steak and lobster came out cold, sent it back….My waitress came back with hot juicy food, lobster was great but my steak was not. It was juicy and medium like I love it….but it had no Taste Flavor whatsoever. Next time I’ll try something other than steak?
Really enjoyed my dinner. Only caveat was having to watch a server or host eat behind the line where food was being prepared. He had on a button up shirt so I am not sure of his position. It was Super Bowl night and it was a little busy so we had to sit at a table at the bar. Our waiter was awesome and very attentive.
Food was great. Our server was maybe the best server I’ve ever had anywhere. Wish I would have remembered her name. She knew the menu up and down. She didn’t have to think about anything.My wife wasn’t impressed with her steak which isn’t a good sign for a steak house but everyone else’s food was good.
The food was dry the service took too long and the one alcoholic beverage that I ordered I never received. My barbecue rib sauce awesome. The environment was quite. No one had on hair nets or gloves and they definitely didn't have Corona mask on.