My first time being at this IHOP wasn't really the experience I was hoping for. Had about 3 flies flying around us that we killed, that wasn't much of a big deal though, but our waitress got our order wrong 3 times so it took really long for us to get our food. The waitress just seemed really anxious so I don't want to hold it against her, but maybe they can do a Lil better at communicating with each other. They did accommodate us with some free food and a free pancake pass for our next visit and I really appreciate that. I hope to come back soon to have a better experience so I can leave a more pleasant review. The food was okay
I was very disappointed with our visit to this location a week ago. My son chose this restaurant to celebrate his graduation from high school so he was also very disappointed when he had to wait over 2 hours to eat. They were short staff and they tried to be accommodating however it didn't help the situation. They kept bringing out the wrong order to my mother. She ordered turkey bacon and they kept bringing pork bacon. My mother doesn't eat pork. When they finally brought out the correct order she didn't want it. She decided to take it home.The GM apologized and gave my son a free meal for his next visit. I went to get the free meal and got disappointed again. His Buffalo Chicken Melt was half done. One side wasn't toasted and it was missing some condiments. It's sad that my son special day was ruined.
I just want to start out by saying I understand that everyone is severely understaffed at the moment.That being said, we got sat very quickly during a big breakfast rush. But once we were sat, we waited 30 minutes to place our drink orders, 20 minutes to get them, and then waited an hour and a half before ever seeing our meal.The staff was very kind and apologetic but there was only 20-25 tables in there with 5 different servers.I think the management needs to have further training, while the staff was running around and stopping to be on their phone, the manager was also on their personal phone. It was just not a great experience.It was just very hectic, if you can’t accommodate a certain amount of people that’s fine, make a wait list and don’t sit people when you can’t handle the volume. I was a hostess for 3 years in a very busy restaurant. Quality over quantity.
Visited the Peach Orchard store on a Tuesday morning for breakfast. Was feeling some type of way after having a rough few days. My waiter had such a positive vibe/energy that I was taken away from my troubles for the moment. The young man said he was originally from Boston. My apologies for not recalling his name. He's the reason alone for the 4 stars. The food could have been cooked a tad bit longer but his cheerful attitude made me not even care how the food was prepared.
Our waitress was so friendly and took such good care of us. The food was amazing , hot and delicious ☕. Coffee ☕ so good and fresh . My two friends had never ate at IHOP before. We'll be going back.
Visited the Peach Orchard store on a Tuesday morning for breakfast. Was feeling some type of way after having a rough few days. My waiter had such a positive vibe/energy that I was taken away from my troubles for the moment. The young man said he was originally from Boston. My apologies for not recalling his name. He's the reason alone for the 4 stars. The food could have been cooked a tad bit longer but his cheerful attitude made me not even care how the food was prepared.
This place has been horrible for year’s we thought we would give them another chance and not to our surprise they still suck. ??????
Keep driving!! They only take cash! The hostess or my waitress did not inform me until I went to pay then my waitress pointed to the 2 papers taped to the door along with other miscellaneous graffiti on the doors as if there hand written signs were going to stick out. Let’s see how many people don’t pay.
Visited this establishment on a day in which they were not busy, but perhaps understaffed. There was only one server. Our food was awesome, hot and prepared as ordered. The problem was that the server was lethargic, often stared off into space, and seemed unstable on her feet. We had to repeat the order several times and she often forgot about us. Once we received our food...we KEPT receiving our food. Apparently she had placed certain parts of our order into their system multiple times. A new set of pancakes would arrive to our table every 5 min. When the manager (who was awesome) asked her about it, she stated that we kept ordering the food! Blatantly lied. She then went and changed the tab to reflect HER mistake. I refused the tab and advised her to get her manager...she then decided to take the additional unordered items off. I also ordered food to go. Well....we never got the food. I was at home by the time I remembered! Since the entire crew had changed, no one was willing to help me...even though I had a receipt. Great food, horrible service. Kudos to the manager and the cooks!!
Just left and had a great experience! This location has had problems in the past, but there's some great new staff and very involved management. Food was fresh and hot when it hit the table, and the staff was very attentive. Huge improvement!