Clean place, courteous service, food was ok and not super like most Firehouse (sandwich was kind of small).
First off, when walking up to the counter I noticed that the lady at the cash register was digging in her mouth like she was trying to remove food from her teeth. She stared right at me and suddenly took her finger out of her mouth and proceeded to take my order. No, she did not stop to wash her hands or even so much as put gloves on. To make matters worse, she took that same, unwashed hand to hand my cups to me. A disgusting health violation. Didn't drink out of the cups! And the sandwiches? They were not what I ordered either (found out after leaving the store)! I will not be back to this location!
I arrive at firehouse at 835 and I was turned away because they close at 9?? The lady and gentlemen working tonight were rude and disrespectful about it.
Loved hook and ladder...got a small. The size is not worth the price. Looks more like a kids meal instead.
Food was decent but there was mayo all on the bag. cashier didn't even register us when we walked up to the counter. Weird cuz we were two of the three people in the store at the time. Guy making the sandwiches was the only one not wearing a mask. Of all the people, I'd want him to wear one the most.
Wow what an experience. This was my second time visiting and I enjoy every moment. Excellent customer service.
Fully staffed but quite busy. Company would do better to expand.Workers seem a bit overwhelmed during the lunch rush.Employees are friendly and most importantly human. Under stress we all make mistakes and being overworked and underpaid doesn't help. The 3 stars isn't for the employees but the management and owners for not recognizing the stress of the workers by not expanding. They already appear to jave as many workers as possible during busy times but a small work place clearly is 1 reason for long wait times.
Our subs was horrible. The subs use to be good. Now they have staff that don't care about people food. I noticed that they don't like to change their gloves. Or even wash their hands.
Fully staffed but quite busy. Company would do better to expand.Workers seem a bit overwhelmed during the lunch rush.Employees are friendly and most importantly human. Under stress we all make mistakes and being overworked and underpaid doesn't help. The 3 stars isn't for the employees but the management and owners for not recognizing the stress of the workers by not expanding. They already appear to jave as many workers as possible during busy times but a small work place clearly is 1 reason for long wait times.
On Tuesday October 26,2021 my husband and I visited Walton Way location. I ordered a large hook and ladder with no tomatoes on white bread and my husband ordered the large new Cuban sandwich on wheat bread. He received white bread and I received wheat bread. When the problem was addressed the manager proceeded to take the already prepared meat from the sandwiches and just changed it to fresh bread.? very unsanitary