If I could give zero stars I would! When did this location become so ghetto and unprofessional! These unprofessional lil girls in this store do not know what they are doing! Kayla and the other associate didn't get her name, but very unprofessional, rude, and distracted by things that are not important. Smoothie King will never have more than 2 maybe 3 associated at a time. Kayla was constantly telling customers they cannot order and flirting with a young man that was loitering in and out of the store! The other associate was talking smack to frustrated customers, along with constantly leaving while the line was extremely long and gossiping about the Manager Latoya! She should be here! along with other things that should not have been said in front of customers! I waited an Hour for a mango kale smoothie, which she finally gave to another customer. The customer asked, does this have whey? she resounded yes, but it was originally for me, and I didn't order whey! Then continued to have a nasty attitude and complain about customers! I then tell Kayla to give me a refund, it took an additional 20 mins after being ignored and more bad attitude! Being backed up and having long lines does not have anything to do with professionalism. This store is always busy, and I have never experienced what I experienced today! If you do not like your job, get another one! Waiting an hour for a smoothie and dealing with unprofessionalism, bad attitudes is unacceptable. Also, a dead cockroach was in front of the cash register! Ridiculous! I have been coming here, since Edgewood Plaza opened, I have never dealt what I did today on 07/17/2022. Please get better associates in this store! These 2 little girls are bringing the store down!
I love seeing black women killing it, communication is key and these two women nailed it. They didn't miss a beat, respectful, patient, and kind. This is my first visit and I will definitely be back simply because these young ladies were handling everything that came their way.
This location is fast and they have anough staff working. Some of these smoothie kind be having one to two staff working
The smoothies are great! My only issue would be that the service is a bit slow, but I know it's slow because they are constantly busy. They are doing great!
Customer Service.....I ordered a 32oz Caribbean Way and a Lil Angel Smoothie. Everything was good until it came to my smoothie, there was another lady who also ordered a Caribbean Way but 20oz. They called out Caribbean Way but no size I assumed it was mine but it was actually hers as I was walking out the door they call out 32oz Caribbean Way I said wait I had a 32oz not a 20oz . Here's where the Customer Service comes in it's obvious that the young lady would like the smoothie remade but instead of doing so they just question her and say well if it's not open and no one drunk out of it it's nothing wrong. The young lady just took it an left.No one apologized or showed any type of empathy, just a lack of customer service and no concern. Off of this alone I won't return.
This location has went down tremendously. I have used this location for almost 2 years….the last few months my experience has been horrible.This is the 3rd time within the last couple of months that my order has been made incorrectly….this time, I took one sip of the smoothie and it was disgusting. My smoothie was made incorrectly, and I just wanted my money back…because I made up my mind that I will never use this location again.I was told that I couldn’t get a refund, because there was not a manager on duty. I asked who the manager was, and was told “Latoya Cook”.I ended up leaving the badly made smoothie and my money there. I was left with no smoothie and no refund.This was a horrific experience. I will be sharing this with the district and regional managers.I will never patronize this establishment again.
Great service and amazing smoothie!
first time having smoothie king, would definitely come back to this shop. thank you marcus, alexis, travanti and theresa for this experience!!
Best smoothie king in the area. The Piedmont location is less than a mile from my house but I go out of my way to come to this one.
i don’t want give any stars. This place allows discrimination and service was very slow.