The cashier takes money and serves, cookies were decent but they need more staff.
Nice little dessert shop, for cookies and ice cream. Staff was super friendly and made us feel welcome. Great tasting soft and moist cookies. Ice cream is fresh as well. Nice portions for the cookies and ice cream sandwiches.
I think it is extremely unprofessional that your sign says you are suppose to be open at 12 and you’re not, especially on a Saturday! I have been standing outside waiting and no one is inside. First impressions are lasting impressions. I’ve heard great things about Insomnia Cookies but I will not be back.
Great cookies for a quick snack. Lots of flavors!
Some of the best cookies EVER ?✨!!! The guy there was also really cool…recommend the s’mores cookie
Cookies are old and they never have enough prepared so people end up having to wait even longer than they should while they have people in the back just hanging out and talking instead of doing their jobs
All things cookies ???. I had the Chunky Chocolate Chip cookie. It was amazing
Terrible experience here. They don't care about your visit. I heard the people in the back complaining about the order I made at 945 as if it was too late to make an order like that at that hour at "insomnia" cookies. The person up front was sweet but listening to the people in back curse, complain, and take 20+ minutes to make my order while just sitting and doing nothing was frustrating. Won't go back and I would not recommend it.
When I went by the payment system was down, so it was a little bit weird. But we were able to order online and get out order within about 10 minutes it was all good! The cookies were so warm and delicious. They had two cookie sandwiches. They were both amazing!
I love this place but the customer service and selection the day we went was not the best representation that I've had at this location in the past. I understand shortages in inventory or supply chain issues, it's about how you approach not having something in stock. Best of luck.