Tried to eat here this morning. There was literally one car in the drive-through and one patron already eating in the restaurant, so for a Sunday after church in Buckhead, this is SUPER slow. No signs anywhere (on the door, etc), but as we proceeded to order, we were told it was cash only inside. We were told we could go through the drive-through if we wanted to use a card. We were not going to pile the entire family back in the car, drive through the drive-through and get our food to go - or get it and bring it back into the restaurant to eat - all to use credit. We asked if they couldn’t use the register for the drive-through for our order that was literally just feet away from where we were standing. They proceeded to tell us that it would “hold up the drive-through line” - which at this point the single car that had been in it had been serviced and the line was empty. The lack of customer service and inability to accommodate customers is appalling to me. People at this facility would rather forego business than flex a little and have a little customer service. Pitiful. We will take our business elsewhere where customer service is a priority.
They still haven't opened indoor dining, which may be understandable with the current hiring crisis. However, the drive through line is too long to be workable. It was over 8 minutes per car for service. (Not just one long order--all 4 cars ahead of were that long, as was mine with just a bagel and coffee.) When I got to the window. My toasted bagel was no longer warm, suggesting that they had made it as soon as I ordered, not 20 minutes later when I got my food. The bagel was delicious, just not hot, and the coffee was hot. Inflation has hit them (and everyone else) hard--$1 more for.my order than the last time I'd been there.
we usually have breakfast at this place almost every weekend we usually order two eggs and there is always only one egg on the bagels
I don’t know which is worst, the horrible hot chocolate from the Starbucks next door or the coffee from Einstein. 0 stars for the coffee, 1 star for the bagel. WTH, I live Eisenstein coffee but the cup I had today tasted like tobacco. Very very disappointed. Never coming back.
Trying to force you to tip is a new thing for me. Disappointed in my experience and once I said no. Bagel took FOREVER to come out.
This location is the absolute worst! We only stop here because it’s en route to my sons school otherwise we would not! Every time you try to order it takes 10 minutes because there is signage covering the speaker and they can’t hear your order. Once your order is finally placed and you make it to the window the girl who usually works between 7-9am is rude and combative. Please fix your speaker and find employees who are polite and courteous!
Always out of bagels that are most popular - Plain, everything. They can’t keep the store open and force everyone to use drive through.
Couldn’t keep track of their inventory, took forever then messed up our order. Bagels are just ok.
Worst drive-through, this my 5th experience in the morning around 8am. No one responds and orders taken super slow. 30min wait through drive thru! Worst management in the fast food industry!
There’s no service here anymore. They close at 12pm on a Saturday. And you can’t even order in the restaurant or the drive-thru. They force you to use the app and do curbside pickup. Ya, labor shortages, but Starbucks 15 feet over is taking orders no problem