Reading the reviews from other travellers, I agree with all the negative points. We were travelling Upper Class Virgin so could use the Delta sky lounge concourse F to have a drink and some food. OMG the place was a mess and a buffet style set up for food! Really! LHR Virgin lounge is perfect. Proper glasses, dishes and food. Plus staff to bring you everything you could desire all for free. What a miserable experience waiting for our flight. At one point we saw people having to queue to get in. The organisation here and set up (this is the international section of Atlanta airport) is terrible. Need to replace the management and get new management to go and experience Heathrow Virgin’s set up. Couldn’t wait to get on our flight in Upper Class Virgin to settle down to descent service and experience. I hope things improve for future passengers. Fingers crossed.
Where do I start there was so many things they did not have in stock . I gave up no co2 for soft drinks .The vegetarian food was horrible it literally taste like it was old bread that been sitting in the refrigerator . I had to ask for more bread to piece together my own sandwiches because the premade sandwiches were so horrible .There was a lot of staff standing around. Doing nothing. the place was a mess there was napkins on the ground. The table where not being cleared. It was hot no a/c temperature in the lounge you all have to do better this is just unacceptable .
This Sky Club gets so many kudos. After entering multiple times, I just don't get it. It is crowded, seating is so close together, the outside area is hot, furniture is just worn out, food is seriously lacking (although I hear they've upgraded this now). There aren't enough restroom facilities compared to Sky Clubs in other cities, who somehow seem to do a better job delivering a great experience compared to all of the Sky Clubs in ATL.
Flew Virgin Upper from Atlanta to London so could use Delta lounge as they are partner airlines. Nice airy environment, clean and fresh. Reasonably good food on the buffet which was regularly refreshed. Why though do they use single use disposable plates glasses and cutlery. Aside from the negative quality perception, is there no thought for the environmental effect? Also, having paid a premium price for first class tickets I do not expect to pay extra for “premium” drinks at the bar or expect wine to be served in a large plastic tumbler. This lounge bears no comparison to Virgins lounge at Heathrow which is the epitome of style and service with the use of proper crockery, glasses and cutlery and no extra charge for anything.
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The absolute nicest, most welcoming staff. It’s nice to be away from the bustle of the airport. Every staff member I spoke with was just wonderful. Clean bathrooms, buffets refreshed continuously. A great club.
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Very peaceful and not crowded. The food attendant Ayisha (sp?) was amazing at keeping the buffet restocked and clean. She was always moving and her hands always full! Pleasant and Gracious, she’s a star!
Love all the Sky Clubs at ATL. This SkyClub is in Concourse F at ATL which handles most of the international flights. We have come here many times in past. Always clean. Always quiet which can be a plus. They have a second level and outside patio.
Food is bad. Over or under cooked depending on the dish. Go for the cold, boxed option. 1 bartender for the entire lounge- got to wait 15 minutes for a drink, and most of the alcoholic drinks are not free like in other lounges I have been in. The patio outside is nice.