I've regretted Zaxby's for the last time. Back in the 90s I used to get in arguments in Athens because I liked Zaxby's and other people preferred Guthry's. Zach stole Guthry's business model almost exactly and did it better. So I wasn't sad when Zaxby's came out on top. A decade later I ended up managing a Zaxby's because my wife's father owned it. I enjoyed the food. It's basic, nothing special, but good comfort food and even though I worked there for years I didn't get tired of it too much. But then my father in law sold his franchise location and I moved on. Since then I have had regrets almost every time I get food there. First, I can taste the freezer burn on the chicken. When I worked there the chicken was fresh. I'm guessing that has changed. Second, the fries have 2 flavors: bland and destroyed with msg seasoning. The taste isn't bad, per se(who doesn't love tgat yummy umami) but the seasoning is never even on the fries. One bite is tasteless, the next is like the dust from a cheeto bag. Then the toast: I think they might just dip the bread all the way in the fake butter at this point. Even their ranch dressing has gone downhill. It's somehow watery and thin. They don't have original sauce anymore, but I can forgive that, it wasn't all that popular but it was my favorite. But why do their hot sauces have to be mostly sugar? It's like my wings are dipped in orange colored syrup at this point. And I don't think the Zax Sauce is as good as it used to be. I think I'm done. I'll just remember Zaxby's the way it used to be. I can't stand to watch it slowly die, so I won't be going back. 1 star for the good times gone past.
Me and my family love eat at zaxby's there food are so good including the fried mushrooms!!
This is the first time in a while since I've been to Zaxby's and there wasn't a long line at the drive thru, only two cars were in front of me. The person that took my order was polite and at the end of me placing my order which he read it back just like I ordered it, then he said drive around and have a nice day. I have been through plenty restaurants drive thru and never heard that before. The guys at the window was real nice and polite. The food was hot and fresh and no mistakes in my orders. Service was just excellent all around and I will be back even if the line is long when I go back. Friendly service and delicious food at the same time is rare at some restaurants drive thru!! Keep up the good work Zaxby's ?
It was pretty good except that the bread was a bit over cooked and the wings could have gotten a bit more sauce
Manager Steven was very helpful and courteous and he did it with a smile. The food and service was good. Wish fries were hot. I will be back again.
Drive-thru is 30mins. I wouldn't mind the wait if it wasworth it. My fries are soggy, chicken is dry. Zaxby's has lost its sparke. I barely go now compared to then, and everytime i want to start a new experience, its still Disappointing.
Loved eating Here and I still do. Best chicken tender sandwicH I Have ever and I mean ever Had... Hands down ppL!!You best get it wHile tHe getting is good
I’m not a daily but I eat at this zaxbys all the time, the food is the best food from any zaxbys I have ever had. But the customer service is so bad now. There’s one girl that’s always outside taking orders (she doesn’t wear a badge so don’t know her name) but every time she’s got such an attitude and will not let you have time to order she’s so snappy on making you hurry up with your order. Just had a guy Carlos at the window and the girl got my order wrong and I said it out loud and he just repeated my total and wouldn’t correct it and didn’t say anything to me also swung the bag of food at my window. Working in fast food this is not acceptable, very immature and lazy work from these two individuals.
Food was fresh and hot and all the employees were busy keeping customers happy. The store is well run and very clean!
My cobb salad was really good. The cashier at window was extremely nice and helpful. Thank you for great service and food.