This is the literal worst Taco Bell in existence. It does not matter what time of day you go, they are never prepared and something is always broken or something is always out. Today I couldn't order from the window and the other day they didn't even have Taco Bell open. They only had the KFC side open which is weird as hell. Who runs a business like this? Not a single person working in this location knows what they're doing.
What a waste of money, never in my life have I ever had such horrible chicken that was old as hell and crunchy tacos that the shells where stale and the meat tasted like water? Do not go there ever!
Without fail everytime we go through this drive thru they are just letting the line pile up, not taking orders. When you do get your food, half is left in the kitchen if the degenerates making it even decide to make it. West broad is much better service for the area.
??Believe the reviews??This location needs to be either completely closed or everyone fired from entry level to the general manager & restaffed because it’s clear in the reviews that nobody cares about customer service here, it’s a complete mad house. Went here on my lunchbreak & my back windshield was busted out by an out of control drive thru employee with a metal stick in front of my daughter. I’m thinking this is an rare freak incident however If you look at earlier reviews you will see this is not the first altercation that happened at the drive thru. Drive to a different location, avoid this location at all cost. If their morals & temperament is this out of control, I can only imagine the sanitation & food safety standards/issues on the inside. Don’t take my word, read all the other 1 star reviews ? The reviews are an adequate display of what upper management thinks about customer service, they don’t plan to fix this issue as a whole.
This the third time visiting in one week and they either not open on time or stop serving items 2 hrs 3 hrs before closing because of the lack of workers is what I keep being told, Not once have I’ve been offered a complementary item or coupon for driving to this location. I understand the lack of workers but my gas isn’t free either nor my time especially with not caring attitude
We waited 20 minutes without moving before deciding to leave. Unreal having to wait this long at a “fast food” restaurant.
Worst customer service I had in my life. Very rude ,will never visit taco bell again,
We're out of lettuce but when ordering a Supreme I only got meat and cheese but was charged for Supreme.
Door says lobby is open but both doors are locked, waited forever and a day to get my food just for it to be messed up. Waited a long time again to get my missing item. Cinna twists are inedible as they taste like chemicals. Wish I could give 0 stars
Both my husband and I have separately been by there around 9pm, 2 hours before closing and they don’t say anything on the drive through. I sat there for a good while at the drive through menu board waiting. Nothing. Went up to window and nobody there. There’s a woman mopping. She’s just smiling at another coworker. They completely ignored me. Not even saying they’re closed. My husband went through to get an Uber eats order. He waited and nobody came so he drove around and waved and waved until they acknowledged him. A guy finally said “Nah dog, we closed”. It was well before closing. My husband had to cancel the customer’s order. The employees run the store. There’s no management. This isn’t the only one either. They’re all bad.