I blame ownership and management on how horrible this place is. Their workers are rude, inaccurate, and I never get a receipt so they act unaccountable. I'm sure ownership wants to pull the "no one wants to work" card but you are running a workplace where no one feels valued enough to even be halfway polite.
So this happened at the Taco Bell on West Broad Street, and this happened 3 times. First thing is, we ordered one cheese quesadilla and they put chicken in it, and the second time I ordered nachos with cheese and they left the cheese out, and then the third order, which was today, I ordered two cheese quesadillas and then this time they put vegetables in them both. We will never return to this Taco Bell, they don't get anything right. Very disappointing. ???
They were not even close to busy and still messed up my order. No recipe was given. I go to drive threw and customer service sucks. Lady didn even speak to me. Place is just ghetto. I called them to get my order fixed. But nobody answered. Can't get no good service in athens.
Holy living god this place is AWFUL. 45 minutes in a drive thru for them to not fully complete but simply take 2 cars order. A bunch of rude lazy bums working also every time. Would give good money for this place to become a del taco instead.
Dear Franchise Owner: Management here has given up. I completely respect the longer than normal wait times due to the lack of staff these days, but the middle aged woman who, at the very least, acts like she runs the place, is unprofessional, lazy, and focused on herself as her #1 priority while she's on the clock, working for you. I have blacklisted this Taco Bell for 1 year with a big note on my Google Maps saying "DO NOT EAT HERE". If I see the same middle-aged woman working there acting as management and not general staff, I will add another year to my lost business. Management at this Taco Bell is fundamentally incompetent, and chooses lost business over basic effort. You can find someone better, and if you're losing money on this place, I am certain your management is the root cause.EDIT: I am going to contact RC Group (the apparent owners) and see what they think about their Google Reviews at this location
Worst location in Athens. Employees are beyond rude. Only came today because I wanted something quick and vegetarian to eat. Online ordered and I had to drive around THREE times due to stuff missing/made incorrectly. If they were busy, I get it, as stuff happens; I’m a restaurant manager myself and I understand. I ended up just leaving after the employee tried to tell me I was wrong about what I ordered (when I had my phone screen out with the itemized receipt, total, and pictures of the items I ordered). Half of my food was made with steak, was missing an item, then when they made it, put who could have guessed…steak in it. I waited 30 minutes for my food to be made wrong, missing items, given stuff I did not order/can’t eat, and given an attitude. Never coming to this location again.
What’s the point in even leaving a well thought out review? It’s apparent that upper management does not care about their stores. RC Group runs the Athens area locations. They must have just given up completely. I guess it’s hard to make trash have any manners or customer service skills. So rude.First, don’t go here. In fact, don’t go to any Taco Bell in Athens. Every single one of them closes before it’s time to close.At 9:30pm, I was in the drive thru tonight because it looked like the lobby was closed. I saw a woman walk in so I decided to park and get my Uber eats order inside. As I was walking in, the lady was hurriedly locking the door. I’m waving and she opens the door. I said I had an Uber eats order. She said I’d have to get back in line in the drive thru. Cancel!Secondly, don’t expect your food to be prepared at less than a snail’s pace. I have never had one positive experience in any Taco Bell locations in Athens.RC Group…what exactly do you do? There’s so many negative reviews all saying the same thing. Are the not fixable?
Somebody stole my login information from the app. It happened in October twice, I canceled the card, and now April, I tried to call and cancel the order because I live in PA but nobody answers the darn phone. I’ve never been in Ga, Everytime I get a text notification that I ordered Taco Bell while sitting at home I get really hungry for some Tacos. So whoever you are, I deleted the Taco Bell App, no more Tacos for you.
This is the absolute worst location. The night shift staff are the rudest people I've ever had the misfortune of interacting with. Tonight is just one of many horrible experiences I've had at this location. Trash. I work for uber. I arrived at 11:40pm. They are open until 1:00am. It took me 30 minutes just to get to the intercom to let them k m ow i had two orders to pick up. They told me to hold on. That's it. HOLD ON. Then they had me wit until 12:56am before I pulled around after they refused to reply to me and they told me they don't have any food they are closed. They need to fire the night shift manager and 90% of their staff. Absolutely horrible people.
Waited ~20 mins in the drive through. When my turn to order came, they just said they are only accepting cash. They could save me 20 minutes by informing that to me earlier.Very annoying.