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I walked in at they stated they was a wait time no one was in the store but they were preparing online order. That's terrible customer service
The people working here are Bare Minimum Bob and Bare Minimum Betty. They are definitely not in any hurry to make your food, and they appear as if they are being held hostage and forced into labor. They genuinely look disappointed when you walk in the door. I have been here multiple times because, everyone has a bad day… But I definitely will not be back.Also… why wear gloves if you’re going to touch your face and touch your and other people’ clothes?
I have never had a bad experience with this location. Food and order always right. They have the fastest delivery in Athens! The club lulu is my favorite but I tried the club tuna today and it's great!
Marley is a gem!! Her joy is contagious! She preformed every task perfectly & with such grace. My friends & I came back to this Jimmy Johns the next day after meeting Marley because she was so friendly & joyful! Marley is an amazing employee that has a charisma that makes each person feel so welcomed.- your favorite 5 missionaries
Delicious plain and simple, plenty of sub sandwich variations to avoid boredom, consistent friendly customer service.
The employees are another level of lazy and refuse to man the drive through consistently. Overall failure of a location. Don’t recommend
As a business owner myself; this is the WORST CUSTOMER SERVICE EXPERIENCE! I placed a order online at 5:53 PM on 12/11/2021 and set up the tracker to track the order. At 5:54 OM they received the order; at 6:12PM it showed the order was out for Delivery. At 7:02 PM; I still had not received delivery of my order. I then called and spoke (supposedly) to the manager. She stated they only had one driver and she lost her keys and they were behind on orders. I then asked when she expected the order to be delivered and she couldn’t tell me. She stated she was doing deliveries and had 10 orders to deliver. I then asked if my order was one of the ten; and she could tell me if it was or was not. I waited till 7:30Om and still NO DELIVERY! I finally got in my car and drove 2.0 miles to the Jimmy John’s on Baxter Street. When I went inside and explained that I never received delivery of my order that was placed at 5:53 PM and would like them to make it, the MANAGER was very rude and said it was not her fault. I then stated that she could have called myself and every other person that placed an order for delivery and told them the situation and offered to keep the order in the system, cancel the order or offer a credit for the next time I wanted to place an order. The MANAGER very rudely responded that she did not have time to call everyone. I then stated that her not having time to provide good customer service to a customer; just cost her a customer and that I will never do business with them again. I will go to Larry’s Subs or Subway; before I’ll ever order from them again.
I ordered lunch for my family and I today. I open my bag that was left at the door and it’s missing the pickle I ordered for one of my sons. I call the store and the ‘store manager’ says he personally put the pickle in the bag so it was in the bag. Guess I’m stupid and can’t see a pickle or something…. Anyway, as I’m telling him that it was absolutely inappropriate what he was just trying to do (call me a liar) he hangs up on me! My husband called back and handled it thankfully. But I also filed a complaint with corporate and will not ever give this company my business again.
Went through the drive-in for a Lettuce Wrapped Italian Night Club Sandwich and a Medium Sprite with No Ice. The Wrap was pretty good, although hard to unwrap and eat because they wrap it very tight and tape it up. They missed the mark on the No Ice in the Sprite, which is the main reason for low marks..