Sometimes they are a little slow with service. Food is good but when I order double fries, they short me and give me a single size portion. Also I always order a double patty burger and I have only gotten a double 2 times. The rest of the time I've paid for a double but got a single patty.
Food is usually good when they get your order right, but it's hit or miss if they do. Very annoying that they still haven't opened up indoors, drive thru only. They do interrupt you when you're giving your order, and this time when I went, girl opened the door and handed me my food without saying a word or even looking at me. Very rude. Short staffed doesn't give you a right to be rude. Treat your customers with respect and they'll return.
The management needs to have more employees working late at night. I would like to say thanks to the employees who were there last night. With a line of cars to the road, you still managed to get us are food in a timely manner.
I don’t ever leave reviews but my experience at this cookout is terrible. First off employees don’t even let you finish telling them your order before interrupting you. Second as you can see in the picture I got maybe a total of 6 fries. Not only this, they also put everything on my burger when I did not ask for everything and did not give me any cookout sauces when I asked about 3 times. They probably didn’t give me any because they couldn’t hear me asking for it since I just kept being cut off.
I don't write bad reviews, but good gracious. We're waited in the drive through for around 30 minutes. Ford was great! Service was less than stellar. Hurts me to write this because I do love this place. But y'all need to clinic with Chick fil a on service!
the WORST experience tonight. i’ve never had a problem with cookout until recently. the workers are so disrespectful and do not care about how they are treating their customers. i went through the drive through with my husband for a milkshake and when we got to the window you could tell they had no respect for the customers. one guy was eating a bag of chips while making our milkshake. they handed us our milkshakes and shut the door without saying a word. my milkshake was wrong so i went and tapped on the window (because it is still closed inside) and they got angry and said to get in the drive through line. i finally got to the window and they ignored me. FINALLY i got my correct milkshake. Manager/ Owner PLEASE ADDRESS THIS! you’re loosing business!
The burger was adequate...fries were decent. Staff were hurrying me along often and there was no one behind me at the drive through...shake was all World though and I noticed a Psalms 128:13 reference...made me woder if the folks that own In n Out Burger-out in Cali-also own this place...similar style menus, type of configuration of meal items etc. Guess I should Google it...
Now ion usually leave reviews like thay but this location STAYS actin' up. I asked for "3-4 cookout sauces" mans gave me 1 and closed the door ? I ordered a 2 chicken quesadilla tray with a bacon wrap and hush puppies. Picture below is what I got (3 and a half onion rings? Bruuhhh) Hadda remind homie to give me my shake and cheese bites before I left. Shake came with no mint or chip lmao
Yesterday, Feb 23 was my first and definitely last visit to Cook Out.All I ordered was a chocolate shake. What I got was a styrofoam cup of vanilla "ice cream" with a small swirl of chocolate syrup. I went to the grocery store and 25 minutes later it was still too thick to go through the straw and still vanilla. I don't know what it was made of but it never did soften. I suspect I paid almost $4.00 for a chemical swirl.
Cheap & Great Shake, with lots of modular variety (love me some strawberry caramel cheesecake shake, or the caramel cookies and cream... Nominous indeed!)!!Iirc Most of the food is Only OK, but I haven't had anything fun there Except their shakes in ~4+years?