Everything was fine except for being burned when given our food through the drive thru window. They try to coat the styrofoam trays with foil, but the grease ran off the foil & burned holes through the styrofoam of all 3 trays we were handed. Some of the styrofoam was stuck to our food (chicken tenders & fries) & grease dripped on our hands & legs leaving burn marks. Just be careful when you grab the trays.
Had a complicated order and Diamond was very friendly, made sure the order was correct, down to the extra mayo packets. she was very nice, patient and is what good customer service is all about. And on top of all that it was out very quickly!! Thanks Diamond, and everyone else on staff tonight (7/14/2022 about 10 pm)
This location is my preference of the two in Athens because the kitchen team at this one seems to be on point with the freshness every single time. The food is usually accurate but occasionally the burgers get messed up when we're being picky and ask for things to be removed or added. The order taking is also usually fantastic here, it can be a little tedious when ordering a lot of food, but the cashiers seem to be on top of it most of the time. This is one of my top 3 places to stop at for lunch when I'm driving around for work so I visit this place a lot and I always enjoy my food even if the accuracy isn't on par. More recently our orders have been coming out incorrectly more often, but still fresh and delicious.
Fast service. Hardly any wait time from moment of order to receiving my food. The food was really good better than expected. Just forgot my extra ketchup
Don't go past 12. They close tream always shuts it down and hides out in the back before the posted close time. If you go during daytime hours it's hit or miss with the service, but at least you kind of get food. The last few times the cashier is just rude and the order is wrong. Right now we're in the line, have been for 15 minutes, and the employees just stacked cups in front of the drive thru window and are hiding from us inside. Still 20 mins till close.
Best tray price I've ever seen at a Cook Out before— about $6. Also, great chicken quesadillas and white cheddar poppers, as usual! My friends said their burgers could've been better, but they liked their fries. 5 stars from me, especially since the drive-thru lady had to put up with me getting and reciting all three orders. She did so with much patience and kindness! (Whoever you were, I hope you see this and know I'm sorry, lol.)
Went to the 2nd drive through lane he asked what I wanted after barley understanding what they say because they don't know how to talk through a walkie I told him the out west style burger tray and he never responded back I waited 5 mins finally had enough drove up to the window he said I don't got no order for you I told him I said what the order was and no one ever responded then he said well nobody was at the window????? He told me to drive back around and get in lane again cuz he can't take orders at the window??? What??? It's a drive thru??? Won't be going back they have been getting considerably worse and worse.
Very slow. Sat in drive through for 30 minutes. Burgers were not the old cookout. Were the flower shaped frozen patties. Fries where either drown in seasoning or none at all. Been 2 years since I've been to a cookout. They used to be one of my favorite stops. Not any more.
$2.39 for a plain hamburger and the patty is half the size of the bun! The cashier got our order wrong, said next to nothing while handing us our order, and the food itself is borderline inedible. The bottoms of the patties are so burnt that they're crunchy. Wildly disappointing.
My favorite. Cannot beat the prices. You get more food for your money than any other fast food establishment. No comparison. I sometimes eat 2 meals a day, every day for weeks at a time. Cheaper than groceries and cooking at home sometimes