The server was so rude. She wasn’t smiling at all. She acted like she wanted us to leave. She didn’t check on us. I had to go inside to find her. She brought the check so early even though we didn’t ask for it. Also there were smudge marks around the coffee cup. I guess she spilled the coffee while she was bringing it. Cheesecake Factory needs to get servers who knows about customer service. (I only give two stars because the cheesecake was delicious.)
The food was good, the hamburger needed a little more salt. Our waitress got lost, she only came to the table twice and after waiting so long we called another waitress to see if she could bring us more drinks. and we had to give him the description of our waitress. and until I finally arrived. That is something that should be better. But when it comes to food, everything was delicious. and I loved the cheesecake.
I went here for my birthday with my family. Their menu is huge! Everything sounded great, but I ended up getting the eggroll sampler to share, the honey truffle chicken, and the white chocolate raspberry cheesecake. The portion sizes were very generous, and everything was delicious! Our server was also very friendly and attentive. This is a great option for special occasions, as it is a little on the expensive side.
Korean Cauliflower, and Avocado egg rolls were great. Slightly busy but service was spot on.
Amazing service along with great tasting food
Usually, My mom and I love coming here. But tonight’s experience made us not want to come back anymore. When we arrived, there was a lot of visible trash outside of the restaurant, right in front of the entrance area. We were sat immediately, however we then waited 10-15 minutes for our server to greet us. Once she arrived, she was great and very helpful. We ordered right away and after that it took about 30-45 minutes for our two meals to arrive. My mom ordered the chicken lettuce wraps which were fine, but I ordered the fried Mac and cheese ball appetizer and it was not good. It came out completely burnt in multiple spots. On the bottom of 3/4 balls it was completely charred. Multiple other spots were charred and I could barely attempt to try it. We told them we didn’t want it remade (my appetite had now gone away) but wanted to let them know how bad it was. They said it would only take 5-6 minutes to remake so we let them. When it was brought to the table, it was not brought by the server nor a manager, and there was no apology for the mishap with the order. This time it was better, but still 1-2 spots of burnt. Besides that, we also noticed our table was dirty upon arrival. There were still crumbs on the seats and the table. We saw a busser come wipe off a table with only a towel, no disinfectant spray, and wipe the crumbs onto the floor and walk away. When I visited the restroom, my stall had multiple toilet seat covers thrown all over the floor. The restroom reeked of urine and the toilet paper was not on the holder, it was behind the toilet with no protection, just a single roll you had to grab and use.Overall, this was an awful experience. Our server was great but everything else was a complete miss. Will not be returning for a long time.
Waited 45 minutes to be seated which is typical for Cheesecake Factory around 7:30 on a Sunday. However, after being seated around 8:25, we waited 10 minutes to even be introduced to our server. After she took our drink order and meal orders, we waited for about 45 minutes for a simple complementary bread basket which was only lukewarm on arrival. When we asked 20 minutes into waiting about the bread, we received a sassy response that the bread was "on its way" which took another 25 minutes to come. The Thai Chicken Wraps were the next to arrive. There were only 6 meager-sized pieces of chicken on the plate which is completely insane considering the appetizer was priced at a hefty 16 dollars. We waited another additional 10 minutes for the main course to arrive which were all far below expectations. My brother received a burnt bacon burger and my parents were handed a watery and mushy shrimp scampi. The Italian Trio I ordered came with some burnt rigatoni with a salty tomato sauce, mediocre alfredo, and a dry cut of grilled chicken. Considering the fact the restaurant was only about 60 percent full when we received our food, this is unacceptable. Furthermore the service provided by our server was completely inadequate as she only visited the table a total of 4 times (3 of which were mandatory) and showed no remorse for the time we had to wait. This establishment is not the restaurant we had once enjoyed before Covid, it is simply a shell of our former experience. I do not recommend coming here.
First thing I would like to say is the Aliyah (Bar tender) did the best she could! She was by herself serving the entire restaurant. I was greeted with bad energy from the start. We were sat in her area, and no one told her. We sat for 20 minutes and we were not even greeted! We spent over 2 hours there and were only able to get 1 round of drinks and 2 appetizers. There was no way that poor girl could take care of everything by herself. Management needs to figure out a better solution to servicing their guests. I kept seeing the other side of the restaurant getting service while we were left to fend for ourselves. Poor Aliyah did her best, and I made sure she was tipped well. For the first experience at this company, and for the prices you charge, this was one of the worst experiences I have had in this industry as I have worked in it myself. Management…. DO BETTER!!! I appreciate Aliyah for working hard and doing the best she could.
i guess it is not their fault but the service was extremely slow due to a lack of wait staff. many tables.were.left.open which created a long.up front wait. the foo while plentiful was at best plain
Seems to be a popular lunch spot. The physical menus need cleaning . We ordered Mexican Tortilla salad and Jamaican Pepper Chicken and Shrimp with brown rice, plantains, and black beans. Complimentary bread was delicious. So were both meals. Plating was very appealing. If you like spicy, you’ll find both of these menu items to your liking.