Called to place a pickup order, tried to order several Papadia sandwiches and a pizza. I asked for the sandwich to have light sauce and no cheese. I was told sandwich can’t be changed, it clearly ask on the website if you would like to customize your sandwich. I asked if sandwich’s were made to order or pre made. I have been ordering the same sandwich for months and always delete either the sauce or cheese. Since when can’t you order a sandwich to suit either your taste or dietary needs. If you like Papa John’s find another location.
Don't order food from this place!!! I ordered online and the driver showed up with only half of my order. I called the store and the employee who answered told me that the driver was on his way back with the other half of my order....he never arrived. I will not be ordering from Papa Johns in the future.**Update...I called today to speak to the manager...the employee who answered stated that he was one of the managers...I explained my situation and he said, "ooh, ok" and hung up the phone. What great customer service!! So to sum it up...the food ...if you even get it...sucks . .and the customer service is what you would expect from Guantanamo Bay food services.
Was regally trying to give them the benefit of the doubt. They just don’t care they are burning pizzas and delivering horrible food
They don't even deserve 1 star. Don't order pizza from them. I can assure you is one of the pizzas they dropped on the floor. The manager was drunk or something...What happened with Papa John's customer service?
Surprised by all the negative reviews. This is one of the best-run pizza chains in my opinion. Order on the app and pizza is always ready on time and accurate. Only have one occurrence where our order was wrong but management resolved it quickly.
Man they deserve more than 3 stars. They make the pizza nice and hot and ready to go highly recommend going to this place.
The worst experience. My order was supposed to take 45 min and 2 hours and 30 minutes later and multiple calls to the store they kept saying it was 5-10 min away. Finally the driver called and they had punched in the address wrong in the GPS. Lost me as a customer.
Took over an hour trot a couple pizzas to be delivered 10 mins away
Ordered a pizza 3 hours ago. Still not delivered. Called a couple times to check. Each time was told it would arrive in 25 minutes. Didn’t happen. Response on last call was “we are busy”. Nice.
It’s very annoying when they keep getting your order wrong. I have ordered from different Papa’s John and this is the worst experience I have gotten. I placed an order over the phone today and personally called to let them about my order. The clerk assured me he would make sure it’s done right. I get the pizza and it’s wrong. This is there the 3rd time and the last. I will say they are nice and polite but they don’t seem to know how to get things right.