I tried to order online but it wouldn't let me so I called and was told that online shuts down at 8:30 pm and that I could just come in and order which would be quicker than the drive thru. The young lady was absolutely right. We got our order in about 5 minutes and was on our way. The food was great as usual. I always look forward to Zaxby's when I come home.
Quick courteous service?. Very good housekeeping including the exterior?. I noticed everyone in near proximity to customers were wearing a mask?……… upon future review my first visit I purchased cob salad which was amazingly delicious. I noticed on my receipt a survey , upon completion of survey received code for free Big Zac snack . I was thrilled couldn’t to return. Well I returned for snack . I was heart broken ? too much set the fries the chicken the bread tasted salty. If I visit again it’s for salads only ?…….. my original post was 4 stars as you can see that changed ?…..I did return to Zaxby’s nearly a mont later . My order was for Cobb salad. Since I did the survey, I was offered another Zack snack pack. So this time I requested no salt on fries or chicken. Very consumable this time . But I’m sticking to Cobb salad . Limited salt plus healthier ?so we m addi a star and a half ?
Food was good service in zaxbys in Albany Ga is still suffering from the closures during covid. Service is slow and workers act like they hate their jobs or working because the company needs them not them needing a job. So sad to see.
I guess none of the wings are spicy like I want, they never have the fried mushrooms so they don't need to be advertised, and they never give celery with meals!
Cashier was nice enough. But somewhere between me placing my order and the kitchen staff making it communication was lost. No fries and if I ordered mild why in heaven’s name would you give me Hot!!?? Undercooked as well.
We did the drivethru as it was busy and dining room full. Our order was spicy chicken sandwich with fries and fried chicken salad w 2 lemonade. Chicken on sandwich wasn't spicy but was a huge thick portion of chicken so it was overlooked,.. my salad was supposed to have fried chicken but was given grilled (ya' know think i like the grilled better!!) Our lemonades were awesome.. so good, i could have drank a whole gallon myself- Definitely enjoyed lunch even w minor adjustments! Will be back soon-
Loved our food. Customer Service at the window was fair.
Have to spend half of my lunch break setting up a damn app to order food inside since my vehicle wouldn't fit in the drive through. Closed inside STILL. Get over the Covid BS. It's just an excuse to not have to clean tables anymore. People are sorry.
The bread is the best thing along with ice. Salads are ok. The chicken wings sometimes doesn't be cooked long enough for. Especially the big drummettes.
Staff must inform customers waiting in-line a outside of why they are running late due to staff shortage. They should also apologize for the delay. Maybe potential customers won't get out of the line. Window clerk should be friendlier and show compassion.