Absolutely terrible experience at this location, and I can tell it’s probably their norm. The workers have attitudes, and no customer service skills. Just downright rude young women working in there. So disrespectful for no reason over the speaker in Drive-Thru, and then rude at the window as well. They’re out of several things on the menu. Got our order wrong, which wasn’t even the bad part at all. Don’t work somewhere where you’re interacting with customers if you’re this rude and miserable. You can really make or break someone’s day. Remember that. Maybe do better when interviewing these ladies, or management needs to correct them when they hear the awful service. I was honestly shocked.
The service at this location is absolutely horrible! The employee was extremely rude, and I'm talking about raising her voice, rolling eyes and throwing things attitude she sounded like she really hates her job and serving people, not sure why she would take this job then. We ask for the price for the two pints, she said "is the same as one", we ask for pralines and cream, she said we don't have any", is Wednesday so we asked for 3 of the free waffle cones with pralines and cream, she said "we don't have free waffle cones", I have a birthday coupon for the free kids scoop, she said, "I can't give it to you because system is down, you will have to pay cash", I said, is free, there's no payment due, she said, I still can't put it in the computer, didn't even wanted to take it or write it down to enter it later, nothing, she simply said "I can't, and slam the door", she simply didn't wanted to do her job. Now I understand why everyone that was on the line was leaving. We will never be back.
This Baskin Robbins has been going downhill for years. The last time I went, 4 years ago, I said will never go again., but I decided to try again now in case thing have changed. They have definitely change, but for worse. I've never been yelled at and have the window shut hard in my face just because the emoyee didn't want to work. She kept saying they were out of products, no matter how many different things we asked for, then said the system was down so only could take cash. We had cash and kept trying to order but she wouldn't help. We had a coupon for a free ice cream, she could have gotter the coupon number and enter it later, it was just a kid's scoop for God's sake, but no, that's when she started yelling, hitting things and shut the drive-thru window. Wosrt place in town and probably in all Florida.
I tried the icing on the cake icecream and it was amazing!!!!
Great little shop. Great service
Great icecream place.
Do not like this store at all asked for a French vanilla iced coffee with regular cream and sugar and they put actual granulated sugar in it so nasty I worked at the one in lake Wales and never did we put regular granulated sugar in our ice coffees unless you specifically ask for it I called to tell the store my boyfriend picked up a coffee yesterday and today and had the same problem I don’t like waisting my money on a ice coffee I won’t drink they need more training and the lady on the phone was very disrespectful
Best chai tea latte in town!
Love this place friendly staff always clean
Love this place friendly staff always clean