Although their mushroom rice is one of the best in the area, I changed my review to one star due to their constant disrespect for their clients. I called and ordered a soup and a side of mushroom rice. They told me it would be ready in 15 minutes. I showed up in 15 min, stayed outside for 5 and went inside. I asked for my order, they told me to hold on. 10 minutes later, I asked again, at that time I could see my order sitting there getting cold so I asked if they could passed me the food. They asked me to wait so they could take the orders that are coming in. It literally take 3 seconds to handle me my food. And it has been like that for some time. So I say thank you and left without my food, canceled and disputed the order, got my money back and will never go back to that place.
The food is good BUT THE WAIT too get your food even if I call in I STILL HAVE TOO WAIT at least 30 min when I get there unacceptably AND PLEASE WORK ON CUSTOMER SERVICE and working with a sense of urgency everybody don’t have 30 minutes to WASTE waiting for foods that’s already cooked
I sent my boyfriend to get me some conk, the meal was $40 and it taste like old leftover?sea food it wasn’t even hot. So we went back to let them know the food is not fresh. They said they wasn’t going to give us the money back and kept the food with our money. Worst experience ever I’ll never go back.
Worst experience ever, bought a $ 40 meal (Conch), and it was cold with left over taste. I went back to address it and they kept the food and the money. Prosperity Island, I was very disappointed.
The food is delicious, but the wait is ridiculous. Don't even waste your time ordering ahead.
The food is very good. The wait time is a little long. They should also have at least one person who speaks good English. Besides that great place to eat.
Customer service is trash. Don't try that in America. We don't like to wait long for food. If you say 30 min then the food should be ready at that time. I will longer support you. I don't care about what others are saying about your food is good. There's several other establishments to support who will get it right. And clean the floor in the restaurant. The grout in between your tile is absolutely disgusting!
Just little more attention within the customer service, this can be resolved and a bigger place is necessary for people to fit in whenever it's busy.A long line is not the issue ,the customer service speed and care matter the most.Great improvements so far.
The food was pretty good but I had to wait nearly an hour for a single meal. When I placed my order the restaurant wasnt that busy. This restaurant really could have 5 stars if they just organize better. I was really tempted to just leave without paying after I placed my order because it was not clear if they were even working on my meal. I just stood there for nearly an hour. The guy after me also had issues placing an order. I spent $40 on a single meal. At that rate I would have liked an actual sit down restaurant
The food there is good and the service is very fast.