This is the second time we have been there. First time the guy waited on us at the drive though was under a lot of stress. This time we thought was going to be better but, we were wrong. We asked for the simplest things bagels with light cream cheese and Hashbrowns. We got to the beach to enjoy our food we got and the HBs were burned and there was almost no any cream cheese on one of them. Plus she asked us if we wanted them toasted or not we said to toast them. I don't know why she asked because they did not even toast them. What a big disappointment it was. We should have just gone to a burger King. Not going back to the DD until we read better reviews.
Manager said she couldn’t run a shift when having to hop on line to help. Completely forgot my friends food and then said they’re backed up and someone after her got their food. Staff is really young. One guy wasn’t wearing a uniform.
Let me start off by saying i have been coming here for a year now multiple times a week before school. i attend scf, and stop at dunkin on my way there almost everyday. For the last year now, 9/10 visits, there is something wrong. I am a fan of the bagel minis, but only from other dunkin’s.every time i get them at this location, they are completely frozen cream cheese in the middle, or super burnt like this. I don’t understand what is so hard about toasting a bagel mini, the other locations seem to have it down pretty good. if i had to guess, it’s most likely because they are busy and too lazy, and toss them in the microwave for 10 seconds. This is what i get when i ask them to be cooked in the middle, not frozen. i get a huge sigh, “we’re busy” remark, and burnt bagels. How come this is everytime? Also the lack of hospitality and kindness is horrible. i’ve always been kind, always tip, and they greet me with a frown face and attitude because i ask for my bagels to be cooked…. sorry i don’t wanna pay for FROZEN BAGELS.
I was at this location yesterday and ordered 7 donutsAnd the guy working there put them in two separate bagsWhen he handed me the bags they are covered in chocolateLike where am I going to put this bag? My car is brand new and I looked at him puzzled and ask for another bag which he then hands me a box…CONFUSED I’m not sure why he didn’t use a box to begin with????? so now how am I supposed to take all the melted donuts and transfer them to a box when I’m driving?? Also why was there chocolate finger prints all over the bag? I’m assuming he grabbed them all with his non gloved hands that he’s also taking customers credit cards/ cash with and touching everything in the store ? I ended up pulling over at a gas station and throwing them away ☹️
We use the app to order to save time. 3 times now we have used it and the same kid at the window hands off our coffee and says have a good day. Problem 1. We order food to and have to then wait at least 5 min for it. 2. This kid is very hard to understand. 3. Unsure if he even worked for Dunkin because he was not in uniform! 4. We get no napkins or fork when both are needed. We call and they say they hate to say its staffing issues because its not fair to us.... its not staffing its bad management.... own your issues and make them better so everyone can enjoy this establishment.
This is the SECOND time I’ve gone through the drive through to order a Dunkacinno and BOTH times all I got was bland tasting plain coffee. I don’t know what I got exactly but it was most definitely not what I ordered. Waste of $3!!
Went in today placed an order for 2 plain bagels toasted with butter. They took the order charged my credit card and I waited 15 minutes while they filled drive Thur orders. After the 15 minutes a worker asked if I was being helped , I told her the order I was waiting for and she said we do not have any plain bagels….I said why wasn’t I told this 15 minutes ago when I placed my order.. she had no answer.I made them refund my money and I left. I was there on a Saturday morning at 11am . Most of the bins were empty . Very few donuts if any ..11am on a Saturday morning . This is the second time I have gone and it will be the last. Both times there was issues. Avoid this Dunkiin at all costs . They only care about drive thu ..And have very limited items..They need a management change..
Reviews work! As a Google reviewer I should know this. But I also try to experience establishments for those who read our reviews. So despite the very poor reviews for this Dunkin I thought I’d give it a try.I’m sorry to say I have nothing to review other than the absolute horrendous service. Or rather should I say complete lack of service. I waited inside at the counter from 7:04 to 7:20 with out a simple greeting. The 3 employees walked around filling drive thru orders. Many times they would walk right up to where I was to grab something and never even acknowledged me.Now as a former restaurant GM, I can say this, there is absolutely no excuse for such terrible hospitality. Even when you are busy performing duties when a customer walks in you welcome them and let them know you’ll be with them shortly. It let’s the customer know they matter. It let’s the customer know your grateful that they chose to spend money in your establishment. I could go on. Needless to say, I just walked out.This is on the manager. Again, managers make the difference. Managers must lead by example! And if no managers are on duty then the lead person MUST reflect the same disposition and lead the team in a professional way.Whoever the owner is, do something, you have to care about your investment. Your in the food and beverage industry. Customers SHOULD matter.Wellen Park future residents, if this is the service you can expect, well, how disappointing for you.My advice, skip this Dunkin, Publix is literally in the same parking lot, and Publix has a wonderful bakery with exceptional baked goods, including soft fresh doughnuts!
It was the end of the evening. Choices were limited.Glazed donut, cinnamon roll and apple fritter. All glazed.Fritter was dry and had one small splotch of apple pie filling in the middle.Donut was good, the cinnamon roll was dry with little flavor.Staff was pleasant.
Emily is awesome! I’ve been a regular at this Dunkin over the past month since moving into the area and there’s been a few times someone else has made a drink wrong and Emily steps up and fixes it. Emily always has a smile and a great attitude which is becoming harder to find in any business these days.