I visited this store yesterday Sunday May 29, 2022, I was at the drive thru at 733pm and was told the store closed at 730, however, the door sign says they closed at 8pm on Saturday and Sunday. I asked for a manager and she said she was the assistant manager, very rude she said they do not have signs for the door to change and “the bottom line was they were closed”. This was my first and last time to visit this store. Stay away from mediocre service. By the way I called Starbucks to report this behavior.
"My team and I usually get coffee here but..." - from some guy that, despite constantly one-starring places, lacks the self-awareness to realize that he is likely the cause of his own problems. I never have issues at this location. The drive-thru is one of the quickest in town, my drink is always made right, and the staff are wonderful. If you are running into issues at almost every establishment you frequent, look inward.
customer service was great but,I’m a little upset because every time I go there in the drive-through and I asked for light ice I’m always given more ice and I’m paying about seven dollars for my drink and I’m barely getting anything to drink very disappointed and then I called up there and told them about the issue and the manager told me she will let the barista know about it that was all she said. I come up there almost 4 times out the week
I go to Starbucks everyday sometimes twice a day. I have had a few minor issues at the location on Bruce B Downs & 132nd st.Which led me to no longer want to purchase from Starbucks. Today, I went to the location on Fowler & 15th, the service was so bad I doubt I will be back to ANY Starbucks location. The lady at the window gave me such a hard time about my order, I was reading her one of my "favorite" orders that I have saved on my app and she was being very nice nasty about me wanting to add a espresso shot to my drink, I told her multiple times at the order station then again at the window. Her response each time was "thats the only espresso we have" which I have been getting this same drink over 4 months and I never knew it came with a shot because IT DOES NOT SAY THERE IS A SHOT INCLUDED. Then she gives me my drink that I knew felt way too light and I asked if I can have my receipt, she tells me "you waited too long" gives my receipt then slams the window closed before I can ask for her name. She had blue/green hair anyway. I opened my cup and it was less than half way full. I don't know what type of games are played at this store but I have NEVER received less than half of my cup & for the price I pay I want all my coffee NEVER EVER EVER has my cup been filled with such a small amount. I am beyond upset,the competency of this "worker" is horrendous. I receive better service at checkers. WHEN I ORDER ON APP I NEVER HAVE A PROB! I get simple items. Not rocket science! If I didn't have my puppy in the car I would have most definitely circled back around and went inside.
Another RACIST STARBUCKS….ORDERED $22 worth of stuff….BUT they don’t take $100 dollar bills. YOU don’t!!!! You sell $10 coffee cups but have no change for $100!!! And posted no signs while I waited 30min in the drive thru…wait till I get to the window to tell me. BET give me $100 worth of venti coffee since ya like wasting peoples time. ALL OF A SUDDEN here comes my change ??….bunch of Clowns!!! HORRIBLE Management …. Thought you don’t take $100s. Ya messed with the wrong one….I’d waste $100 just to EMBARASS you
So I placed an order for just one grande Flat white at 11:11AM. I waited for 20 minutes still haven’t got my drink. The staff asked my name. After I told her, she said got it. Then I waited another 10 minutes! Then one staff asked me what did I order!! Apparently they forgot my order even they already asked me twice! Finally when I got my only One Flat White coffee, the time is 11:48AM. 37 minutes for one drink (even doubt check my order twice, shouldn’t just make the drink right away when u guys asked me for first time? ) Well thank you for the AMAZING LATE SERVICE!
Best frappe I’ve ever had!!! Fantastic!!!!! Yummy goodness!!! Guy working the drive thru is super nice!
Baristas are nice, patient and efficient. Great atmosphere. My order never takes over like 5 minutes even with the long line at the drive thru. Great experience every time I visit.
literally just drive to one of the other locations down the road. this Starbucks is not worth it. I’ve come in twice in the mornings and the employees literally argue behind the counters. don’t try to talk to me at all. not to mention the location is awful, always trash left outside as I drive through the lot. honestly please do better.
Fast service with great team work# delicious food and coffee ?