I told them twice what I wanted and they still gave me the wrong order I got all the way home and I had to drive back. When I asked the girl to make sure that it was the correct order this time she was like yes yes yes in a shi**y tone otherwise the food was good.
I was traveling through the Tampa area for business and I went through the drive through and ordered 3 chicken legs and a side of mashed potatoes. When I got many miles away with my order and was ready to eat I opened my bag to find that there were no chicken legs or mashed potatoes only chicken tenders that I did not order. I’m a very understanding person and get that mistakes happen. I called and let the lady know that my order was incorrect and she replied oh yeah we gave you the tenders instead. I asked what could be done about it and was told I needed to bring the tenders back to get my correct food or a refund. I let her know that I only had a short lunch break and was unable to return and just wanted my card refunded. She hung up on me. I called back several times and didn’t get an answer. I called again 20 minutes later and spoke with a different lady and was told in order to get a refund I would need to return the chicken tenders to get my money back. I let her know I did not live in that area and was unable to return. She said okay and hung up. I called back thinking we got disconnected. The same person answered and I told her I think we got disconnected and she replied that we didn’t get disconnected and she said okay. I asked if okay meant she was going to refund me and she said only if you bring the food back. The First Lady I spoke admitted that they knew they gave me tenders instead of what I ordered. It sounds to me like they want me to bring back the tenders so they can serve them to someone else.
Don't get me wrong, food was delicious as expected, but the service at this location was seriously subpar. There was one employee that was cooking to where you could see them and facing the counter that was nice and seemed like the only person that was actually doing their job, even while the counter person was sitting in the lobby on their phone, didn't think they were on a break cause they tried to say sorry, but my order had already been placed and half of it was done by time they came up. The girl that was working the drive-through was extremely rude and was playing on her phone making tiktoks instead of helping customers. The girl working the counter rolled her eyes and pouted her way around the counter and into the back to get another sauce when I asked to exchange one I had since it had a hole in it. Upper management and corporate might actually benefit from coming in and Re- evaluating some of the employees.
Good food, but unprofessional staff. Was picking up a "large" order in drive-thru and heard some laughing in the background and heard them ask if we're having some kind of party or something... are large orders atypical there? The way they were asking seemed like they intended to keep that chatter among themselves.Also, missed all the condiments and apparently missed 5 biscuits and a large mashed potatoes. Drive-thru window employee also seemed like they wanted to laugh at me. Like bruh
People working there clearly don’t want to work. They make it extremely difficult for everyone. Why even work if you’re gonna just be rude to your customers?? A simple drive thru order could’ve been done simply but this employee was being rude and kept sighing as I ordered more food. And after every item she would ask “is that it?”, “are you done?” That’s not how you treat your customers. I wasn’t even ordering a lot. I ordered a chicken sandwich and two sides. Then when handing me the food, they barely left the window. I basically had to get out of my car just to get it from her hand. She didn’t even try reaching out halfway? Or at least some effort in handing me my food.Again, why even work if you’re just gonna make it difficult for others?
No dry, no greasyNot sure what they have done lately but last time we got it, the chicken was fresh, no fry and no greasy either! We really loved it! Good job with whatever you guys are doing lately.
Been in line for the last 15 minutes with 4 other cars and we all had to drive off due to no one answering us on the order speaker. However, I called in to the store and was told they are closed even though the website says close at 10:30. It's 10:11 right now. No one is answering but the counter as you drive by is full of bags of chicken. Never will I waste my time getting off the interstate to stop here again.
I was disgusted by how we were treated by the staff. Insulted. Buyer seriously beware. Tried to blame there screw up on me. Accusing me of every out for them possible.I would go to management. But judging how the entire crew acted, it would not do any good!
Placed a mobile order before close. Google clearly states they stay open till 10:30. Arrived at the restaurant before 10. No one came to the speaker for 5 minutes while another car sat at the window chatting with the employees. After waiting I was then told they were closed even though my card has already been charged and the order placed. I was bounced around to another employee who then stated their cook literally left at 9:30, a whole hour before they closed even though the person ahead of me received food while I was waiting. I get not wanting to work right before closing but denying somebody service after they’ve already paid is truly a new level.
I'm used to Popeyes taking longer than most fast food chains but this Popeyes location never fails to take forever and still get the order wrong. We didn't have anyone ahead of us so I thought this would be painless but we were in line for almost 20 minutes. We ordered an 8 pc DARK meal. When we got home it was 10 pcs of chicken breasts instead. I didn't feel like driving back to the location since it would take a whole hour out of my night. I'll just avoid this place in the future.