I went to do school work and have some lunch. Staff was friendly but xpuld smile alittle more like they want to be at their job. The food was amazing. Environment was peaceful and not to busy. Many others reading or doing school or office work.
Took our order over the phone, never placed it -then expects us to pay and gives us a embrassrjnhly difficult time in the store as if it was our fault they didn’t enter the information. We have an extremely limited lunch break on a 16 hour shift and this is drawn out over 20 minutes to tell us there’s nothing they’re going to do about it. Not even an apology on behalf of their employee that took the order whom they claim to know nothing about. Meanwhile it’s time stamped the length of the phone conversation and everything only having been maybe 15 minutes prior. Do not expect any true professionalism here especially if this is how a General Manager conducts herself in from of young, certainly impressionable teens employees. Sets a bad taste for this location. We simply left, reported them to corporate for unprofessionalism and ordered elsewhere.
This 3 star review if for this particular location only. This location is food quality is going downhill rapidly while their prices go up. Just to inconsistent for me. Also with each new visit the soup choices are tasting either to watery, to sweet, or to salty. Tasting like everything else other than the flavor it should be producing.
I am a deliver partner I have been here for almost 10 minutes now item on the table and staff is totally looking passed me, no can I help or nothing. I can understand your busy but a knowledge that there's customers waiting. At 8:32 my order is sat on the counter not the delivery table and still no acknowledgment that it's being placed there! Just rude customer service. Too busy conversating in the background with each other!
I go to this panera on a weekly basis as I am part of the sips club, it's a busy location that shares a plaza with a few other stores and although there is a massive parking lot there's very few spaces available and no drive through they do not have a drive through but I'm usually in and our pretty quickly after getting my drink only reason I'm giving four stars instead of 5 is when I go in it's a 50/50 on weather or not the drink station is a mess, nothing gross just sometimes spilled sticky stuff on the counter or some lids and straws strung out nothing gas station gross lol, which I understand with how busy they are it may not always be the easiest to drop what they're doing to clean it. But overall I do enjoy this panera and would recommend it highly
This Panera’s assembly line / prep station was so messy and unsanitary. I seen associates touch stained dirty rags, then proceed to use hands to prepare an order without any change of gloves. Dirty rags were also left near food prep areas visible to customers. A sandwich was also left on the counter without any barrier between the food and item which was “cleaned” with a filthy rag. Lot’s of cross contamination happening. There were also flies flying around near prep / assembly line.I will say the associate gave me no issues when I asked for a manager, the manager seemed polite and was willing to refund my order.
We ordered takeout food to bring back to our hotel. $38 for a cookie, 1 chicken sandwich and 3 small bowls of vegetable soup. When we got back to where we were staying, the sandwich was not in the bag! I called and eventually we will get a credit. The soup was overpriced. We ordered 3 bowls because they are small and it was dinner. Almost $7 a bowl and 1 bowl was mostly broth without a lot of veggies.
This Panera’s assembly line / prep station was so messy and unsanitary. I seen associates touch stained dirty rags, then proceed to use hands to prepare an order without any change of gloves. Dirty rags were also left near food prep areas visible to customers. A sandwich was also left on the counter without any barrier between the food and item which was “cleaned” with a filthy rag. Lot’s of cross contamination happening. There were also flies flying around near prep / assembly line.I will say the associate gave me no issues when I asked for a manager, the manager seemed polite and was willing to refund my order.
Panera's is always a good meal. No preservatives. Fast service. Pick your own seating arrangements. Take your time with business associates or friends. Changing options. Great beverages. Very clean. The best combination of fast food and sit down. Ready pick up always. Even faster for your lunch breaks. They cater too.
1st time that we have eaten out during the pandemic. Very pleased that we were able to sit in a little enclosed glass area and we're the only people in the area when we got there. The restaurant wasn't too busy.