35 minute wait in the drive through only to have them tell me to pull around for my latte. After waiting an additional 10 minutes, decided to go in and ask if my latte was ready only to have them tell me "oh yeah, here it is." They ran out of cold foam and didn't have certain donuts, just an all around poorly run location. Will never be back no matter how convenient the location.
20 minutes in drive thru. Ridiculous wait time. Slow service!!! They need better training , from what i heard, it is NOT hard working at Dunkin. If you are in a rush do not come here.
Understaffed! The staff thats there is nice and doing their best just don’t expect it to be fast and don’t even bother going inside. There’s usually only 2-3 people working at a time and they’re expected to run the front, window, and the ice cream? This is what happens when understaffed and underpaid employees have poor management.
Staff stood around talking for over ten minutes and then took even longer to fill out our order. We were the only people in the shop and they still took that long.
Leon needs a few course in cultural sensitivity. Leo tried to up charge for a discounted drink then proceeded to tell me that the offer expired. Had this been another day Leon would have had a bad day
Usually every time I come here I get great service. Only once did I have to pull out of drive through to get my coffee remade lol and even so- the employee remade it without a hassle.. other than that.. the staff have always been very kind— especially compared to all the other dunkin’s around Tampa.
In all honesty, this dunkin sucks. I only come here because it's on my street and sometimes, its the only coffee that I have time for on my way to work. My order has been made wrong (no flavoring, wrong type of coffee) several times. Likewise, they consistently make similar mistakes such as forgetting to give straws, napkins, etc.Additionally, I've waited extra time on multiple occasions while drive thru worker was having a friendly conversation with the car in front of me. Normally, I wouldn't care, but it almost made me late for work, so I figured it was worth mentioning.
Used to go here all the time. Havnt had the best service . But nothing to complain about. Went today , horrible service , made my coffee wrong 3 times. The third time lied and said she put cold foam on there as i watched her put reg whip cream after i paid for cold foam. It was terrible. After the 3rd time i coffee was still wrong and tasted like garbage , so i threw it away. They were rude nasty and couldn’t make a simple Latte. Also gave me all the wrong munchkins that i asked for , for my son. Something needs to be done. Thank you.
Products are outdated on their drive-thru menu board. And no indication that they were out of the White Mocha. Was served the Coconut instead. Was not satisfied with my experience.
Very friendly workers. Placed an order and it was quick