Tim the assistant manager, helped me out so much with my order. He was incredible and all smiles ready to help. Definitely will return to this location just because of his incredible customer service and kindness. Our order was cold when we got to eat it and he just handled it so well and I’m really impressed by their professional and helpful service :) thanks so much again Tim!!!
The food is fine if you like Chick-fil-A in general. Personally, I think Zaxby's or PDQ has better fast food chicken. The kids meals are a joke. The chicken nuggets are about the size of my thumbnail. Your kids will be filling up on fries. This particular location is a traffic nightmare. One of the employees was taking someone's order right where their truck crossed the entrance to the parking lot. Meanwhile the car behind the truck chose to follow his tailgate and blocked all traffic coming on the road. I can't count how many people nearly hit my vehicle trying to drive around these 2 vehicles in the wrong lane of traffic while the person in the truck took an absurdly long time to order. The whole drive through was empty by the time he was done because traffic was backed up all the way down Dale Mabry just waiting to be able to turn into the parking lot. Want to get in and out of Sam's? Good luck! Try not to get hit by people trying to find a shortcut to CFA. Want to park and go inside to order? Good luck trying to get out of your parking space later. What a horrible cluster.
I was very surprised to have a mistake made on my order. Asked for a deluxe with bacon got a deluxe with cheese. Took the cheese off and enjoyed the sandwich and those delicious waffle fries.
Service here is always top-notch and everyone is friendly. Food is always fantastic. I know you guys worked on the drive through, but it is still pretty rough trying to navigate through there. Make sure those mobile air conditioners are pulled out of the way, it hit my mirror in the drive through a couple of weeks ago.
Today I found a chicken foot in my sandwich… would’ve accidentally eaten it if I haven’t picked apart my sandwich.
I ordered in the drive through, 2 meals and 2 ice cream cones. I sat in line and got my meals and she said ok have a great day your all set! So I drove up ans my daughter said what about my ice cream?? So I parked and went inside. Once I entered the atmosphere was nothing like the other chick fil a I've been to. There were 2 ladies standing at the counter waiting to be served while one girl was literally in front of them not even looking and about 4 others passed and finally someone asked if they had been helped, which she said NO. All this time I am standing st the end of the counter with what looked to be a supervisor in front of me messing with the cash register and loudly yelling with the other team members about age and breaks and laughing whole guests are just standing there.....not a great experience. I watched as about 6 people passed me before I stopped someone and informed her I didn't get my ice cream, so she told someone else and then that person told a manager and he he passed the buck to a team member. I will definitely never return to this location, seemed like a high school party with no customer service support
This is the worst chick fil a I've ever been too. The famous chick fil a customer service doesn't apply to managers here. The manager Katelyn admitted that they gave my order to someone else and refused to remake it. When I tried to place the order again she refused to accept it. She was extremely rude and didn't care how often I bought from there or that I was a chick fil a one signature member. I'm sorry you hate your job and your life choices, but that's not my fault.
My sandwich was a little overcooked. Usually the food is cooked perfectly, but I guess everyone has their bad day…
My boyfriend and I came to Chick-fil-A after church (Wednesday) on the Dale Mandy location. We were so pleased and thankful for our service (I mean it’s always amazing it’s Chick-fil-A) Faith went above and beyond on everything. My boyfriend and I had a strange request to mix drinks and surprise us with them and gave us guess what she mixed. She did two one for me and one for him. She also seemed just as excited as we were which made it even better. I appreciate her so much and I hope she’s here every time I come. Thank you again Faith for everything your smile is contagious!
The order taker and at the window were sweet. They did well managing the long line.I always buy the original CF sandwich and kale. Those are good, but this time I got the macaroni and cheese. It was delicious. I topped it all off witha chocolate cookie.