I pulled in the drive through for a Oreo Milkshake only to receive Cookie milk…. (At least that what it seemed like.)There was no thickness to the milkshake whatsoever.The disappointment comes in the experience when the workers makes a item, see the item is not how it should be and still serves the product to me after having me wait.Then, I make a statement asking if these are Milkshakes and that look pretty watered down. The server replied yes. The Ice cream is softer than usual. She asked if I wanted a refund. I said no, they could keep it.Why? Because that will likely be the last time they see my business.Not out of anger but pure disappointment.Don’t serve a product if you wouldn’t dare serve it to yourself.
Store was filthy. Went in at 7:30 p.m. after dinner elsewhere for a sweet treat. They didn't have chocolate ice cream, we ordered vanilla. Then found out they didn't have hot fudge even though there's a hot fudge container behind the counter. The ice cream freezer had so much condensation you couldn't see what ice creams were there and they weren't labeled. All of the containers for ice cream cones were tipped Helter skelter everywhere. We won't be back. This is a Baskin-Robbins that share space with Dunkin' Donuts. We won't be coming to Dunkin either. Well we ate our ice cream the two young men who were staffing the restaurant came out in the parking lot and started yelling at somebody and a car. Very odd.
If I could give this less than 1 star I would. The store was under maintained. The ice cream freezer had ice on the outside. The icecream flavors were all mixed up. The employees weren't helpful instead just laughing at everything. Wouldn't go here if I were you
Ice cream looked mixed up. Flies around. Worker looked high. Machine was broken and unable to get what we wanted.
This place is trash. Rude employees and no management on site. Save your time and money, go somewhere else.
Didn't not have anything i wa3
My first time visiting this location. I had good expectations as I’ve never had an issue with baskin robins before. This must have been the worst service I have experienced in a long time. The counter person took forever to assist us even though we were the only ones in the store, not to mention he had head phones in the whole time. He never wore gloves while serving us and I could see that his hands were still dirty from making shakes earlier. The ice cream selection was non existent and they had no toppings available either. When asked for a sundae they said “they didn’t make those” and didn’t even bother to look for more product. If your in the area and have a craving for ice cream I would highly suggest avoiding this place. You’d have better luck at McDonald’s and there machines almost always broke!
Staff was incredibly rude on the phone. Not willing at all to listen to my needs and even less to help me order a cake for my son's birthday. No patience whatsoever. RUDE. Do yourself a favor and go elsewhere.
They close early.
They close an hour early to clean so the hours are not till 11pm. They close early at 10pm even though the hours posted state 11pm.