Horrible! I had never seen a Papa John’s with less than a four rating so I was concerned but they are local so I thought I would give them a try. The lady working there is completely nasty and unprofessional and all of the people look slovenly. The pizza I got had almost no toppings on it and honestly you get better pizza from a 7-Eleven. I will never go back to this Papa John’s and they may have ruined me for any Papa John’s.
Ordered a pizza and it never got delivered. I was tracking the door dash driver and they were parked for like 15 minutes in the tracker. They literally stoled my pizza. Call Papa Johns and they tried to offer me a credit instead of refunding me my money for food I never received. Horrible service they should be closed down.
I’ve ordered twice from here had to fight to get a refund. I don’t know who the hell they have working here but this the worst place to order from. Gas station pizza has better delivery.
Terrible serviceWaited over a hour pizza to pickSmall lady with pony tail .made commit "that is just the way it is "And was screaming at other lady in storeWill never go here again
I ordered pizza that took 2 hours to be delivered. They rely on Door Dash for what you order and never inform you where the food is coming from. Not to mention, they don't provide you a number for the Door Dash driver. Although it's your money, you have to rely on their lack of planning to get the job done, you get put in limbo. They expect you to be all happy when you pay for your food and do not receive what you order. Never will I order from this particular Papa John's again. They lack professionalism, they lack planning (the manager told me their drivers are on vacation so they're relying on Door Dash), and they lack quality management. Worst experience I've ever had with this franchise.
I was very hesitant on writing this but, after the 10 srew up I'm done. The corporate folks needs to fire the whole team starting with Kristal..They claim they work 14 hours a day so that gives them the right to cut your pie how they want and also as a customer you walk in and ask for your order and it happens to be given to another customer... Here's the kicker if you don't like it they tell you don't need to come here at Papa John's and shop here... Por management leadership on working at this store in Saint Cloud e...
Friendly drivers, good food, fast service!
The WORST service I’ve ever gotten in my life. I will never in my life order from here again. Keep in mind, I used the app to order. I placed my order only to track my order then realize that I’d have to wait two hours to receive my pizza. As soon as I saw that I tried to call and cancel my order. Waited so long that I had to get my two year old son dressed to take him on a drive to this location to cancel my order. I get there and then there’s only one girl manning the phone and front desk. I waited 10 minutes to see if anyone would acknowledge me. I then got frustrated so I just asked anyone to help me cancel my order and finally I was helped. Customer service through the website or app is absolutely useless. I will be ordering from Marcos Pizza from here on out. Much better quality and I got my pizza in just 25 minutes.
Awful!! So disappointed! First time ordering with them. First of all I ordered online for delivery. It doesnt tell you how long it will be til after you pay. It said 2 hrs! So I called store to change it to pick up. I sat on phone forever waiting for help because I kept getting put on hold so I would call back after waiting forever. Then I went to pick up my pizza myself and store was jammed packed with people i stead of having some wait outside. It was a mess. Then I notice 3 of the cooks had no masks on. Not sure of their policy but that made me nervous. Then 1 had a major beard and not wearing a restaurant net for it to prevent hair getting in food. Got home and into my second slice i was gagging on a long black hair i was pulling out of my food. Will never order from there again.
Papa John’s taking American jobs away! When you call to place an order it send you to a call center in the Philippines. Do not order from this company they are not trying to support America workers! On top of that you can’t even understand the people taking your order. That’s probably because they are not Americans! Absolutely horrible I will never order from this company again! USA ??