The meatball sub and Italian sub tasted so fresh and toasted perfectly today. The Hook and Ladder salad had a nice variety of ingredients. However, it was the friendly staff that made my experience perfect. All 3 employees were friendly and worked as a team. I will be back very soon.
First time trying this location and I was disappointed. The modifications to my online order for my sandwich was completely ignored. None of the toppings that I asked for were added to my sandwich.
My husband and I visited the Apopka location about six months ago, the service and food was so bad, I told myself, never again at that location. On May 16, I decided to stop at the Sanford location, thinking it would be different. My experience was so bad, I will definitely will not go back to Firehouse subs to any of their locations. The managers need to get better employees that actually represent the company much more better. The food was bad and the service was extremely bad.
Unfortunately they’ve gone downhill in recent months. The past 4 times We ordered they get the order wrong. Cheese when no cheese. Pickles when no pickles. It’s always something. And they are not as speedy as they used to be. So it takes a long time to get your sub, and it’s still wrong. Very frustrating. Management needs to address these issues.
Food was excellent first time but 2 ladies grumpy faces . Smiles if you don’t like your job quit
This is my second time here... first time I asked for a cold sub they gave me a hot sub I waited 20 mins and also asked for a extra pickle I never got it. This time I also asked for extra pickle on the side I got one very small pickle LOL and also my chili was extremely cold, heating it up now
For the first time ever, I visited Firehouse subs and was so disappointed. The cashier was short with me, it took more than 30 minutes to get 2 small subs. Of course, one sub had mayonnaise all over it. It was supposed to be 1 plain cold Turkey on bread for a child, so that had to be done over. Then, as we were leaving, the trash can was overflowing and we couldn’t even discard our trash. The employees were doing something behind the counter, so I know they were working. I’m wondering if they just had too many on-line orders to take care of the guests in the store. Either way, I won’t be back.
I just want to start by saying the subs were amazing taste wise, however I am writing this review for SAFETY PURPOSES ONLY. We found plastic in our Italian subs, the plastic was the stuff on the outside of the meat before slicing. The Manager was friendly and handled it appropriately. This is for the public just to check in case of children.
My wife and I went to this restaurant on a Thursday nght at around 8:05 pm and there were two employees working, one was cleaning the tables and putting chairs on top of them (employee A). The other employee (B), who was not friendly at all, took my order which was a small meatball sub and a medium new york steamer. (B) asked me if I wanted pickle on the side and I told him , yes. I also told him we were going to dine in and he immediately said that the dining area was closed? I told him that I thought the restaurant closed at 9pm and he said yes but that the dinng area closes at 7:30 pm? (B) made both my subs and we left. When I arrived home we had no pickle and my steamer had only only one type of meat on it with little or no no mayo on it. The steamer comes with corned beef brisket & pastrami, melted provolone, mayo, deli mustard, & Italian dressing with a dill pickle spear served on the side. I have been to Firehouse subs in other areas and never had any issues until now.I immediately got in may truck and back to the restaurant to get my money back. I arrived back at the restautrant at around 8:47 pm and the lights were off and the doors locked? I knocked on the door and (A) opened the door and I told him I wanted my money back and why.I expresssed my disappointment and he went on on to give me my refund. when I asked him for his manager's name he told me (B) was the manager who was in the back of the restaurant all this time and never had the balls to come out and see what my concern was or to fix my sub but did come out to say if I didn't like the sub to go to another restaurant.I told him he had no social skills and did not need to be working with people. I filed a complaint through the firehouse website and as of today I have received no calls or response from anyone.I will not go back to this restaurant location!!!
I went there at 8:11pm on a Saturday to pick up an Uber eats customers order all signs on the doors said they closed at 10pm but the place was closed, doors locked and there were 2 gentleman in there. I knocked on the door they looked directly at me and went behind 2 closed doors so I wouldn’t keep knocking so I had to cancel the Uber order. Smh